Become a part of our caring community and help us put health first

It's that time of year!! Humana is looking for several extraordinary individuals to join our ever-growing team to support us during the Annual Enrollment Period (AEP). We are looking for goal-oriented individuals that take pride in helping others and have a customer focus mindset. These seasonal / limited-term assignment opportunities are 100% work at home roles. Training will begin in August and the assignments may last up to six months. Over the years these exciting opportunities have been an ideal step for many to join Humana and start their career with a growing Fortune 100 company and leader in the healthcare industry.

This year, Humana is offering a variety of different assignments to support our members during AEP. Each assignment is focused on supporting our members with their enrollment needs. Below are more details about each different assignment, if you would like the opportunity to join Humana and potential to get your new career started, take a look and apply now!!

The Enrollment Representative 1 reviews reports and makes adjustments, additions, and deletions based on enrollment rules. Manages a daily inventory. Reports inventory daily. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

Use your skills to make an impact

Where you come in:

Enrollment Representative:

We need your assistance processing applications from members, enrolling them on company platforms, and transmitting enrollment information to Center for Medicare and Medicaid Services (CMS).

You would perform basic administrative/clerical/operational/customer support/computational tasks while providing excellent service to our members.

We also need your assistance with reviewing reports and making adjustments, additions, and deletions based on CMS regulations within a results-oriented production environment.

You would also resolve issues, inquiries, and concerns from members while demonstrating empathy and compassion for individual needs.

Inbound Contact Representative:

We need your assistance in taking 20-30 inbound calls a day from potential members, agents and providers to answer questions and resolve any enrollment issues.

You will provide excellent support during each call as well as work to update or correct information to ensure that the application can roll into the system.

You also work with agents on applications that are missing information or that were completed incorrectly.

By resolving these areas, you support and ensure that the members have no access to care issues on their effective dates.

Consumer Services Representative (Underwriter):

We need your assistance in ensuring that the Medicare Supplement consumer has a positive member experience.  Your assistance in preparing and scrubbing applications assists the Underwriter in completing the work timely.

You will primarily take inbound calls as well as make outbound calls related to Medicare Supplement plans.  You will take 20-30 inbound calls from members, agents and other teams within Billing and Enrollment.

You will prepare and scrub applications for underwriting review which includes reviewing enrollment applications and ensuring all questions are complete on the Medicare Supplement Application.  Any missing information will be properly documented.

What you get from your great work! - Benefits and Perks of This Opportunity

Competitive compensation with strong hourly rate

The ability to cut your daily commute to less than a minute!! Yes 100% work at home

Extensive 100% virtual training program for the first 4-6 weeks, setting you up for immediate and future success

401k Retirement Savings option

Employee Assistance Program and Work Life Services

Great Deals on both national and local discounts on everything from computers and vacations to phones and retail shopping

Cross training available for further skills development and potential Full-time opportunities

What you need for success! - Required Qualifications

Prior customer service or operations work experience

Prior experience utilizing multiple computer applications simultaneously as well as performing multiple tasks simultaneously within a production-based environment

Demonstrated skills in attention to detail

Work at home (WAH) requirements include a minimum internet connection speed of 25m x 10m, and a dedicated secure home workspace for interview or work purposes.

What you need to STAND OUT from the crowd! Preferred Qualifications

Prior experience handling high numbers of calls providing excellent customer service

Military, healthcare/managed care, banking or related industry experience handling confidential and personal information

Experience working with the senior population.

*Additional Information *

Schedules shifts will fall during the hours of 6am-6pm EST and may include weekend days

Opportunities for overtime hours

Seasonal Humana associates may work any number of hours, depending on the business needs, for a limited period of time (usually 60 to 180 days)

Please note as part of our CMS government regulations, our Enrollment Representative must have established credit history according to Experian records. As an associate, you will need to access our Medicare eligibility check software systems. This type of inquiry doesn't affect your credit score.  For additional questions, please refer to the CMS government website: https://www.cms.gov/Medicare/Coordination-of-Benefits-and-Recovery/Coordination-of-Benefits-and-Recovery-Overview/Downloads/Remote-Identity-Proofing-Multifactor-Authentication-on-the-MSPRP-FAQ.pdf

This is a remote position

#LI-Remote

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$34,500 - $47,400 per year

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, 'Humana') offers benefits for limited term, variable schedule and per diem associates which are designed to support whole-person well-being. Among these benefits, Humana provides paid time off, 401(k) retirement savings plan, employee assistance program, business travel and accident.

About us

Humana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of  Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of  Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.