Human Services Hearing Officer - Admin Region

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　　Human Services Hearing Officer - Admin Region

　　Salary

　　$64,959.00 - $98,661.00 Annually

　　Location

　　Dauphin County, PA

　　Job Type

　　Civil Service Permanent Full-Time

　　Job Number

　　CS-2023-72308-48711

　　Department

　　Department of Human Services

　　Division

　　HS Bur Hrngs Appl

　　Opening Date

　　01/17/2024

　　Closing Date

　　1/31/2024 11:59 PM Eastern

　　Job Code

　　48711

　　Position Number

　　00187157

　　Union

　　Non-Union

　　Bargaining Unit

　　F3

　　Pay Group

　　ST08

　　Bureau / Division Code

　　00211780

　　Bureau / Division

　　Bureau of Hearings and Appeals - Admin Region

　　Worksite Address

　　2330 Vartan Way

　　Worksite Address

　　2nd Floor

　　City

　　Harrisburg, Pennsylvania

　　Zip Code

　　17110

　　Contact Name

　　Yvonne Shetzline

　　Contact Email

　　[email protected]

　　Description

　　Benefits

　　Questions

　　THE POSITION

　　A new and exciting career awaits you! The Department of Human Services, Bureau of Hearings and Appeals is seeking a detail-oriented Human Services Hearings Officer with strong analytical skills to join their dynamic team of professionals. Do not miss out on this opportunity, apply now and discover the exciting prospects that await you!

　　DESCRIPTION OF WORK

　　As a Human Services Hearing Officer, you will be responsible for the hearing and adjudication of recipient appeals regarding Supplemental Nutrition Assistance Program (SNAP) (formerly known as food stamps), cash assistance, medical assistance (MA) including Legacy MA and Affordable Care Act MA, Low Income Home Energy Assistance Program (LIHEAP), program exception and prior authorization appeals, and non-recipient and provider appeals, encompassing over 150 issues.

　　You will also conduct quasi-judicial administrative hearings by contacting parties, explaining the hearing process, ruling on pre-hearing motions, conducting pre-hearing conferences, recording hearings (digital, tape, or court reporter/stenographer), administering oaths, examining witnesses, and determining timeliness of appeals.

　　Interested in learning more? Additional details regarding this position can be found in the position description .

　　Work Schedule and Additional Information:

　　Full-time employment (37.5-hour work week)

　　Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with 60-minute lunch.

　　Telework:You may have the opportunity to work from home (telework) part-time upon successful completion of your probationary period and/or training period. Your work assignments will primarily take place in the office. However, telework may be available based upon individual eligibility and the operational needs of the bureau. In order to telework, you must have a securely configured high-speed internet connection. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.

　　The Department of Human Services provides excellent benefits, pay increases, paid leave and holidays, as well as opportunities for career advancement.

　　FREE PARKING

　　Salary: The starting salary is non-negotiable.

　　You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

　　REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

　　QUALIFICATIONS

　　Minimum Experience and Training Requirements:

　　One year of experience as an Income Maintenance Casework Supervisor (commonwealth title); or

　　Three years of professional interviewing, investigative, or legal work experience which includes one year of experience conducting formal reviews of determinations subject to an appeal or adjudication process; and a bachelor's degree; or

　　Graduation from a school of law accredited by the American Bar Association; or

　　An equivalent combination of experience and training.

　　Other Requirements:

　　You must meet the PA residency requirement . For more information on ways to meet PA residency requirements, follow the link and click on Residency.

　　You must be able to perform essential job functions.

　　How to Apply:

　　Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

　　If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

　　Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

　　Failure to comply with the above application requirements may eliminate you from consideration for this position.

　　Veterans:

　　Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at [email protected] .

　　Telecommunications Relay Service (TRS):

　　711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

　　The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

　　EXAMINATION INFORMATION

　　Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

　　Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

　　Your score is valid for this specific posting only.

　　You must provide complete and accurate information or:

　　your score may be lower than deserved.

　　you may be disqualified.

　　You may only apply/testoncefor this posting.

　　Your results will be provided via email.

　　Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !

　　Health & Wellness

　　We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

　　Compensation & Financial Planning

　　We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

　　Work/Life Balance

　　We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, six weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

　　Values and Culture

　　We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

　　Employee Perks

　　Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

　　For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.

　　*Eligibility rules apply.

　　01

　　Have you been employed by the Commonwealth of Pennsylvania as an Income Maintenance Casework Supervisor for one or more years, full-time?

　　Yes

　　No

　　02

　　If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

　　03

　　How much full-time professional experience do you possess in interviewing, investigative, or legal work?

　　3 years or more

　　2 but less than 3 years

　　1 but less than 2 years

　　Less than 1 year

　　None

　　04

　　If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

　　05

　　How much full-time experience do you possess conducting formal reviews of determinations subject to an appeal or adjudication process?

　　1 year or more

　　Less than 1 year

　　None

　　06

　　If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

　　07

　　Have you graduated from a school of law accredited by the American Bar Association?

　　If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

　　If you answer "yes" to this question based on education acquired outside of the United States, you must also upload a copy of your foreign credential evaluation. For more information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information.

　　Yes

　　No

　　08

　　How much graduate coursework have you completed in law, social work, criminal justice, government administration, psychology, sociology, history, or math?

　　If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

　　If your education was acquired outside of the United States, you must also upload a copy of your foreign credential evaluation. For more information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information.

　　90 credits or more

　　60 but less than 90 credits

　　30 but less than 60 credits

　　Less than 30 credits

　　None

　　09

　　You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application, or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.

　　All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

　　Read each work behavior carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose for each work behavior must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

　　If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

　　If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .

　　Yes

　　10

　　WORK BEHAVIOR 1 - RESEARCH, INTERPRET AND APPLY INFORMATION

　　Research, interpret, and apply statutes, regulations, case law, evidence, and testimony to determine relevant findings of fact and ensure legal mandates involving a broad range of Department of Human Services (DHS) and Pennsylvania Department of Aging (PDA) programs, benefits, and services are consistently applied.

　　Levels of Performance

　　Select the "Level of Performance" which best describes your claim.

　　A. I have experience researching, interpreting, and applying Department of Human Services (DHS) and Pennsylvania Department of Aging (PDA) statutes, regulations, case law, evidence, or testimony to determine relevant findings of fact to ensure that legal mandates are consistently applied.

　　B, I have experience researching, interpreting, and applying statutes, regulations, case law, evidence, or testimony NOT related to DHS or PDA to determine relevant findings of fact to ensure that legal mandates are consistently applied.

　　C, I have experience researching, interpreting, and applying statues, regulations, case law, evidence, or testimony.

　　D, I have successfully completed college-level coursework related to research methods or research design and analysis.

　　E. I have NO experience or coursework related to this work behavior.

　　11

　　In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

　　The name(s) of the employer(s) where you gained this experience.

　　Your experience researching, interpreting, and applying statutes, regulations, case law, evidence, or testimony.

　　The type(s) of information with which you performed these duties.

　　Your level of responsibility.

　　12

　　If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

　　College/University

　　Course Title

　　Credits/Clock Hours

　　13

　　WORK BEHAVIOR 2 - CONDUCT HEARINGS

　　Conduct a variety of quasi-judicial hearings which includes administering oaths, hearing testimony, reviewing evidence, determining relevance of testimony and evidence, addressing jurisdictional issues, and orally communicating procedures and expectations clearly.

　　Levels of Performance

　　Select the "Level of Performance" which best describes your claim.

　　A. have experience conducting a variety of quasi-judicial hearings, administering oaths, hearing testimony, reviewing evidence, determining relevance of testimony and evidence, addressing jurisdictional issues, and orally communicating procedures and expectations clearly.

　　B. I have experience as a litigator examining or presenting testimony, reviewing evidence, determining relevance of testimony and evidence, addressing jurisdictional issues, and orally communicating procedures and expectations clearly.

　　C. I have experience as a member of a legal team examining or presenting testimony, reviewing evidence, determining relevance of testimony and evidence, addressing jurisdictional issues, or orally communicating procedures and expectations clearly.

　　D. I have successfully completed college-level coursework related to administrative law.

　　E. I have NO experience or coursework related to this work behavior

　　14

　　In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

　　The name(s) of the employer(s) where you gained this experience.

　　Your experience conducting hearings and your role.

　　The actual duties you performed.

　　Your level of responsibility.

　　15

　　If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

　　College/University

　　Course Title

　　Credits/Clock Hours

　　16

　　WORK BEHAVIOR 3 - WRITE DECISIONS AND ORDERS

　　Prepare written adjudications and recommendations reflecting the evaluation of evidence. This includes making findings of fact legally sufficient to support ultimate decisions; explaining all legal issues present in the cases; stating the statutes or regulations under which the cases are decided; providing reasoning for decisions which represent the application of law to the set of facts; and providing a conclusion which resolves the issues and states the legal effect in the cases. Ensure compliance with due process for all involved parties.

　　Levels of Performance

　　Select the "Level of Performance" which best describes your claim.

　　A. I have experience preparing written adjudications and recommendations including making findings of fact, explaining all legal issues in the cases, stating the statutes or regulations, providing reasoning for decisions, and providing a conclusion which resolves the issues and states the legal effect in the cases.

　　B. I have experience as a litigator writing briefs, legal memorandums, or in-depth motions, and presenting facts of law for a judge's consideration.

　　C. I have experience as part of a legal team writing briefs, legal memorandums, or in-depth motions, and presenting facts of law for a judge's consideration.

　　D. I have successfully completed college-level coursework related to technical writing or legal writing.

　　E. I have NO experience or coursework related to this work behavior.

　　17

　　In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

　　The name(s) of the employer(s) where you gained this experience.

　　Your experience writing adjudications, recommendations, briefs, memorandums, or motions.

　　The type(s) of written documentation you prepared.

　　Your level of responsibility.

　　18

　　If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

　　College/University

　　Course Title

　　Credits/Clock Hours

　　Required Question

　　Agency

　　Commonwealth of Pennsylvania

　　Address

　　613 North Street

　　Harrisburg, Pennsylvania, 17120

　　Website

　　http://www.employment.pa.gov