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Human Services Coordinator I
Human Services Coordinator I-March 2024
Boston
Mar 28, 2026
About Human Services Coordinator I

  The Department of Mental Health (DMH) Metro Boston Fuller Site is seeking a Human Service Coordinator I (HSC) with strong attributes in the Human Service field to work in the Greater Boston Area Office. The successful candidate for this position will work with adults who have been determined eligible for DMH services.The core function of this position is to help individuals maintain their stability in the community, provide resources, crisis stabilization and assist with assessment of their mental health needs and psychiatric services. _Duties and Responsibilities: (these duties are a general summary and not all inclusive):_ * Carries a case management caseload and will help clients locate and maintain; housing, financial assistance, medical, mental health and dental services, vocational and educational resources, socialization opportunities and transportation, to support clients successfully transition to and placement in the community. * Develop ISP for clients in caseload to insure coordination and monitoring of all aspects of treatment for each client. * If necessary, provides outreach and crisis intervention to clients to assess mental health needs and insure proper psychiatric treatment. * Maintains and initiates extensive liaison work with community agencies including mental health services, court, welfare, and social security, to maximize the quality of life for clients. * Collects standardized client related data for research, evaluation, or administrative purpose. * Maintains clients’ records with up-to-date client information, progress notes and ISP, in order to insure coordination and adequate treatment services. * Visits clients in their homes or usual place of residence and monitors the safety of the environment. * Facilitates referral of clients to programs best suited to their services needs. Coordinates transitions to various community programs. * Safeguards human rights of clients through familiarization with providers and domestic environment, support and advocacy and reporting of human rights. * Performs related duties as assigned. _Required Qualifications:_ * Understanding of psychosocial problems of those with mental/emotional disorders. * Knowledge of the principles, practices, and techniques of counseling. * Knowledge of the types of programs and services available to the mentally ill population. * Awareness of methods of general report writing. * Knowledge of principles and practices of crisis intervention. * Demonstrated capacity to make case assessments by examining records and documents and through questioning and observing clients. * Ability to communicate effectively orally and in writing. * Ability to evaluate and maintain accurate records. * Capacity to make decisions act quickly and maintain a calm manner in stressful and/or emergency situations. * Ability to write concisely to express thoughts clearly and to develop ideas in logical sequence. * Ability to interact with people who are under physical and/or emotional distress. _Preferred Qualifications:_ * Experience working with individuals with serious, persistent mental illness, substance abuse and/or who have experienced homelessness. * Given the population served, bilingual or multilingual fluency. _Please Note:_ This position is 40 hours per week, 8:00 AM to 4:30 PM Monday through Friday. _Agency Mission:_ The Dr. Solomon Carter Fuller Mental health Center, (Fuller) 60 bed inpatient psychiatric facility provides comprehensive, information and timely forensic evaluations for individuals to determine pre-trial competency and or criminal responsibility. We also provide quality, integrated care to support an individual’s recovery process through ongoing psychiatric treatment and care. We envision an environment that is committed to preventing restraint and seclusion in which leadership and staff model compassion, caring, and hope. An environment where individual's strengths are recognized and these strengths are utilized to foster hope, facilitate self-determination, and promote physical health and well-being so the individual can become more resilient, forge lasting community alliances, and supports to live a fulfilling life. _Pre-Offer Process:_ * A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website. If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete theADA Reasonable Accommodation Request Form. For questions regarding this requisition, please contact the Executive Office of Health and Human Services, Human Resources at 1-800- 510-4122 Ext. #4. *First consideration will be given to those applicants that apply within the first 14 days. MINIMUM ENTRANCE REQUIREMENTS: * * Applicants must have (A) at least three (3) years of full-time or equivalent part-time, professional experience in human services work or social work or (B) any equivalent combination of the required experience and substitutions below. Substitutions: I. A Bachelor’s degree or higher in a related field may substitute for two (2) years of the required (A) experience. Based on assignment, travel may be required. Incumbents who elect to use a motor vehicle for travel must have a current and valid motor vehicle driver’s license at a class level specific to assignment. Based on assignment as Qualified Intellectual Disabled Professionals, within the Department of Developmental Services, a Bachelor’s degree or higher in social work, psychology, sociology, counseling, counseling education, education of the physically or emotionally handicapped, education of the multiple handicapped, education of the learning disabled, human services, rehabilitation, rehabilitation counseling, nursing, recreation therapy, art therapy, dance therapy, music therapy, physical education or other a related field is required. *Comprehensive Benefits* When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! COVID Vaccine: As a condition of employment, depending on job assignment and location, employees may be required to have received COVID-19 vaccination and/or other vaccinations, or to have been approved for a vaccination exemption prior to their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment. An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Job: Community and Social Services* *Organization: Department of Mental Health *Title: *Human Services Coordinator I Location: Massachusetts-Boston-85 East Newton Street Requisition ID: 240000V8

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