Overview

　　We Are PepsiCo

　　Join PepsiCo and dare to transform! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place.

　　Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries. In PepsiCo Mexico is one of the most important consumer products companies in the country. Our product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade and Sonrics, has been a part of Mexican homes for more than 116 years.

　　A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world.

　　Know a little more: PepsiCoJobs

　　Join PepsiCo, dare to transform.

　　Responsibilities

　　The Opportunity

　　This is a key role to enable us to drive strategic initiatives and continue to innovate and enhance our digital experience for candidates, recruiters and hiring managers.

　　You're comfortable working with a global team; curious about trending and leading technology. At your core you are a disciplined analyst who strives to deliver innovation, efficiency and the ultimate candidate / customer experience through technology. You can implement bold ideas with a positive attitude. You have a passion for developing new talent strategies and inspiring others to believe in them. Most importantly, being a part of PepsiCo's Global HR Operations Team sounds like a challenge you're ready for.

　　Your Impact

　　As HR Operations Analyst your responsibilities would consist of:

　　Monitor support emails & tickets daily to help end users with all their requests.Analyze each ticket or email, identify the root cause of the issue, identify the course of action required to correct the user or a functionality of the system.Determine if there is an update needed to the standard procedures or configuration.Appropriately assess impacts and risks on system and data issues and communicate back to management for proper escalations.Consult with business clients, when needed to determine gaps in system functionality or data inconsistencies.Coordinate any system defects / fixes with the HR Ops TA systems and platforms team.Maintain weekly dashboards on the issues that were raised and the timing to resolve.Assist as needed on any global system outages and provide up to date statuses on the issues.Work with 3rd party vendors as needed to rectify any issues or breaks.

　　Qualifications

　　¿Who Are We Looking For?

　　Minimum of a bachelor's degree, preferably in IT or Human Resources.Proficient in English, written and oral is a must.3 to5 years of experience in Talent Acquisition Systems (ATS, Success Factors or Similars).Experience on working in large scale TA Cloud solutions.Experience with the troubleshooting of TA systems and process.Proven experience in customer service.Strong critical thinking and analysis skills.Experience in documentation and revising remediation processes and procedures.Ability to collaborate, establish and maintain credible and influential relationships at all levels.Ability to multi-task and prioritize and anticipate issues as well as to make connections on different issues.Strong Detailed-oriented skills.Capability to communicate in both technical and non-technical language according to their audience.High stress tolerance.

　　If this is an opportunity that interests you, we encourage you to apply even if you do not meet 100% of the requirements.

　　What can you expect from us:

　　Opportunities to learn and develop every day through a wide range of programs.Internal digital platforms that promote self-learning.Development programs according to Leadership skills.Specialized training according to the role.Learning experiences with internal and external providers.We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.Financial wellness programs that will help you reach your goals in all stages of life.A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.

　　We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and innovation for the organization.