At Trane Technologies TM and through our businesses including Trane ® and Thermo King ® , we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

　　This is a Remote position

　　Responsibilities

　　Responsible for the global content and knowledgebase strategy of the new HR platform (ServiceNow) for global team members, around 50+ countries

　　Proactively collaborates with Communications, global COE Leaders, HR Business Partners, Technology, and other internal and external stakeholders to ensure content delivery excellence (including legal, regional global points of contact, etc.)

　　Design and maintain knowledge bases, knowledge blocks, meta tagging standards, enhanced findability and ensure adherence to all standards, protocols and governance

　　Manage the governance process and steering committee, including the population of authorized authors, approvers, reviewers, etc.

　　Lead the content migration efforts from multiple existing systems to the new knowledgebase

　　Plans and executes the curation and transformation of global and country specific knowledge content

　　Support the enablement of ongoing business process needs and HR strategy through content guidelines, framework and governance

　　Analyze usage data to identify gaps, create supporting content and provide recommendations to increase to increase visibility and drive traffic

　　Ensures the translation of content in alignment with the company’s language strategy

　　Defines and manages knowledge content governance including roles and responsibilities, content creation, review, publication, translation efforts and retirement

　　Create and implement documentation style guide and article templates

　　Ensures content meets the style and quality guidelines; ensure search capability is optimized

　　Ability to influence in a global matrixed environment and manage multiple project deadlines

　　Keeps up to date with new and changing Human Resources policies and processes and leads the update and optimization of content changes

　　Manages service level agreements and other metrics while providing outstanding employee and manager experience

　　Leads continuous improvement projects focused on operational excellence

　　Qualifications

　　Bachelor’s degree in Human Resources, Business Management, related field, or equivalent work experience

　　5+ years of experience in content curation, authoring and management

　　Knowledge of Human Resources practices and experienced translating HR concepts into knowledge articles

　　Experienced leading in a global multi-language environment, proven ability to interpret multiple concepts into globally and regional applicable information

　　Experienced leading HR digital content management within ServiceNow preferred

　　Advanced communications and writing skills with the ability to translate complex information into employee centric content

　　Proficient with content management technology

　　Global mindset with cross-cultural awareness and sensitivity, ability to interpret multiple concepts into globally and regional applicable information

　　Excellence organizational and planning skills

　　Customer focused with the ability to effectively built trust and confidence

　　Ability to build strong, collaborative relationship with stakeholders

　　Able to effectively balance the needs of multiple stakeholders

　　Base Compensation Range is $59,300 to $77,700

　　Disclaimer: This base salary range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed

　　We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.