Job Summary:

　　Objective of the position

　　The role of HR Coordinator is to support the HR team with day-to-day HR operations of our business across the ANZ region. This role will specifically have a core focus across our Australia office and venue locations, being the first point of HR contact and on the ground support for employees based in AU. The role will occasionally also support our New Zealand-based employees if required/when capacity allows.

　　The primary focus of this role includes continuously reviewing and optimising HR operational processes to ensure we are delivering best-practice service to employees and the business, HR policy and contract support, coordinating recruitment, managing onboarding/offboarding process, Workday (HRIS) administration, implementation of learning & development program, day-to-day administration support across HR department and supporting HR related projects.

　　Key Responsibilities

　　Workday and Culture Amp Administration

　　Maintain Workday system and ensure employee records are updated in a timely manner and are accurate

　　Provide support to leaders with the WD system and processes, including training leaders how to complete job requisitions and ensuring they have actioned people change approvals in a timely manner

　　Assist with system improvement processes by proactively identifying potential issues and investigating new processes to increase efficiency

　　Ensure compliance training is completed through Workday by all new joiners within their first month, following up with employee if required

　　Maintain Culture Amp system and ensure employee records are updated in a timely manner and are accurate

　　Assist with the implementation of performance review cycles and engagement surveys through Culture Amp, including providing support to employees with using the platform

　　Recruitment Support

　　Lead and manage the end-to-end recruitment process including posting jobs, screening applications, communicating with candidates, booking interviews and liaising with hiring managers for AU based roles

　　Monitor the recruitment/HR inbox and respond to all emails, ensuring emails are passed onto the relevant person

　　Onboarding/Offboarding & Contracts

　　Own onboarding and offboarding process end-to-end, ensuring all employees have a positive Live Nation experience

　　Coordinate all onboarding paperwork for new starters, including employment contracts, global and local policies/code of conduct and payroll forms

　　Support hiring managers with onboarding process, ensuring they have completed all relevant forms and documents (IT new user form, 90-day career plan, 60 seconds with etc.)

　　Take all new joiners on tour of the office/venue during their first day, introducing them to key stakeholders and sharing helpful information about the area

　　Work with IT to ensure all new joiners are set up with all equipment needed upon arrival for their first day

　　Coordinate and facilitate monthly in-person induction for all new employees

　　Monitor probation review dates for new starters, ensuring managers are aware of these dates

　　Work closely with IT to ensure all departing employees return all equipment owned by Live Nation

　　Send all departing employees the exit survey, and schedule exit interview for the employee and HR Business Partner

　　Generate any variation letters or contract updates, ensuring these are signed and returned by the employee and shared with Payroll to action

　　Maintain all HR folders, including employee files, ensuring all relevant information is up-to-date, documented and saved in the appropriate folder

　　Reward & Recognition, Engagement

　　Keep track of all award winners (including Legend Awards), working with Payroll and the EA to ensuring gifts and e-cards are delivered in a timely manner on a monthly basis

　　Assist with administering employee benefits, ensuring these are approved and paid in a timely manner

　　Monitor gift cards inventory and order new ones as required

　　Collaborate with the Culture Committee for the Auckland offices and venues to help plan, coordinate and deliver all social, wellbeing and DEI initiatives and events

　　Learning & Development

　　Assist the HR Business Partner with the implementation of the Learning & Development program

　　Create and circulate monthly training catalogues to all employees

　　Drive and manage attendance for training, ensuring all registered participants attend and any no-shows are followed up promptly afterwards

　　Ensure all training locations (both internal and external) are set up in advance for upcoming training, including coordinating IT where required

　　Organise catering, stationery and any other requirements for all training sessions

　　Liaise with internal and external training providers, ensuring they are set up with any materials or resources required (including car park, information on how to access the office or training location, ordering any materials they require etc.)

　　BAU HR Support, Reporting & Compliance:

　　Ensure office and venue locations in Australia are compliant from a work health & safety perspective, including maintaining First Aid and Fire Warden qualifications and arranging training on an annual basis

　　Assist HR Business Partner with collecting and analysing data and creating reports as requested

　　Research developments in people engagement and innovative ideas in the HR sphere, providing recommendations to improve the service delivery to Live Nation from the HR function

　　Have strong understanding of HR policies and employment legislation, ensuring consistent and accurate application across all HR activities

　　Escalate any potential or live People issues to the HR Business Partner

　　With guidance and support from the HR Business Partner, oversee certain HR projects

　　Prepare all HR collateral and ensure this is kept up to date through regular revisions (including induction document, onboarding paperwork, recruitment onboarding handbook, benefits book, new starter slides for stand ups, monthly training catalogues, etc.)

　　Required Skills and Experience

　　Experience in a similar role or role with similar competencies

　　Highly organised and detail oriented

　　Use of sound judgement and ability to work autonomously and in team environments

　　Creative problem solver, with ability to show initiative and proactively identify issues or improvements to optimise workflow, providing suggestions with relevant solutions

　　Extremely personable, with the ability to build strong relationships and work collaboratively with various stakeholders to achieve business outcomes

　　Professional, reliable and resilient

　　Upbeat, enthusiastic attitude with a fun sense of humour

　　Proactive team player with a ‘roll up the sleeves’ approach

　　Comfortable in a fast paced, dynamic work environment

　　Curious mind, hungry to learn and grow!

　　About Us

　　Recognized three years in a row by Great Place to Work® and named one of People Magazine’s top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.

　　We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones’ music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.

　　There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.