Our story

　　At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

　　Our Values:

　　Champion People – be empathetic and help create a place where everyone belongs.

　　Grow with purpose – Be inspired by our higher calling of improving lives.

　　Be Alight – act with integrity, be real and empower others.

　　It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

　　With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

　　Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

　　Learn more at careers.alight.com.

　　Support Managers with client engagement ensuring all information is accurate and provided on time

　　Provide support and guidance for all implementations and go lives

　　Provide daily functional support to the teams, to support the successful delivery of service

　　Responsible for the updating, maintaining and enforcing of the Defined Work Instructions (DWIs) and other process documentation

　　Ensure and Sign Off System Maintenance Testing

　　Support the review of process documentation shared with the Client to ensure its fit for purpose

　　Responsible for the resolution of Technical/Functional issues escalated from the team and ensuring all system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate

　　Support Team Lead in effective monitoring ticket queues using the appropriate BI tools to ensure tickets are handled per the defined timelines, correct categorization, do not exceed expected thresholds and are processed per defined quality standards

　　Support Team Lead in effective monitoring and tracking all client SLAs using the appropriate BI tools to ensure adherence to reporting calendar and standard processes; if SLA are not being met, root cause and action plan to be collected and followed-up

　　Report all possible deviations from the contractually defined standard scope of service to Team Lead and Operations Manager to help ensuring the Change Request process and the Defective Input process is followed

　　Understand global standard processes as well as contractual scope of service for the supported team

　　Detect and report to Team Lead possible inefficiencies in processes and help to solve them

　　Support Team Lead in managing accesses to all applicable systems for the supported teams

　　Work with Team Lead to support and manage the team to ensure SOC compliance

　　Support Team Lead in managing security incidents as per the defined process

　　Working with Operational Management, Transformation and Products to implement automation, innovation and any continuous improvement programs

　　Ability to recognize and deal appropriately with sensitive and confidential information

　　Proactively identify improvement and automation opportunities

　　Support Team Lead with the resolution of client escalations, along with lessons learnt

　　Upskill and develop team members through training delivery and coaching to enable them to fulfil their role

　　Ensure that Alight Security Standards are adhered and followed

　　Time Recording to be completed on time and accurately

　　Contribute to team meetings and raise any issues immediately to Team Lead and Operations Manager, as applicable

　　To be up to date with all Alight announcements and communications

　　Build good relationships with all lines of businesses where appropriate

　　Participates in projects and activities as needed and assigned

　　REQUIREMENTS

　　Strong experience and expertise in HR data management

　　Previous experience with new Client implementation, Change Requests, data interfaces is strongly desirable

　　Ability to identify and mitigate risks

　　Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint

　　Flexibility to support a global and fast paced environment

　　Attention to detail

　　Excellent written and verbal skills

　　Self-motivated and a willingness to learn

　　Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures

　　Essential

　　T emporary 6 month position , previous experience in HR Operations in Alight is a must, required very good understanding of the HRA processes and Client systems Strong experience and expertise in HR data management

　　HRIS expertise: Workday, SAP, or PeopleSoft knowledge preferred

　　Fluent English both written and spoken allowing effective communication in professional environment

　　Desirable

　　BA/BS in a business-related field such as accounting, Human Resources or Business or equivalent combination of education & experienceFlexible Working

　　So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row.

　　Benefits

　　We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

　　By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

　　Our commitment to Diversity and Inclusion

　　Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

　　At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

　　Diversity Policy Statement

　　Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

　　Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

　　Authorization to work in the Employing Country

　　Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

　　Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

　　We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

　　DISCLAIMER:

　　Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

　　.

　　About Alight Solutions

　　Alight is a leading cloud-based human capital technology and services provider that powers confident health, wealth and wellbeing decisions for 36 million people and dependents. Our Alight Worklife® platform combines data and analytics with a simple, seamless user experience. Supported by our global delivery capabilities, Alight Worklife is transforming the employee experience for people around the world. With personalized, data-driven health, wealth, pay and wellbeing insights, Alight brings people the security of better outcomes and peace of mind throughout life’s big moments and most important decisions. Learn how Alight unlocks growth for organizations of all sizes at alight.com .

　　Our values are the essence of who we are:

　　Champion people. We are empathetic and have created a place where everyone belongs. And we win together.

　　Grow with purpose. We are inspired by our higher calling. We fail forward and choose progress over perfection. We are brave, show grit and grow our whole selves.

　　Be Alight. We are a beacon that empowers others. We act with integrity and are real. And we find ways to add joy.

　　Our Colleague Experience

　　At Alight Solutions, we are reimaging how people and organizations thrive. To deliver on this purpose, we do things differently. From company leaders to our newest colleagues, we all play a role in bringing our values to life. Every colleague shapes how Alight can become better, stronger and brighter – together. With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life.

　　We understand the powerful human connections that create success for organizations. We bring an industry leader's expertise and a true partner's commitment to our benefits and administration solutions around health, wealth, HR, finance and consumer experience.

　　Are you interested in helping us shape the future of work and life for organizations, people and their families? If so, you've come to the right place.

　　Help us reimagine how people and organizations thrive!

　　Our story starts with a simple, universal truth: Every business is a people business. We are Alight Solutions. Reimagining how people and organizations thrive.

　　@AlightSolutions