Kforce is immediately adding a full-time HPC Field Delivery Resident in support of our industry leading technology development client in Bridgewater, NJ. Our client is seeking candidates who are driven to make positive changes to the way people live and work by creating breakthrough technology solutions. Responsibilities:

　　Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems

　　Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical)

　　Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence

　　Act as a team or project leader providing direction to team activities and facilitates information validation and team decision- making process

　　Review and may resolve complex business issues

　　Add case resolution to KMS

　　Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.

　　Associate degree: first attainable degree at the post-high school level; Typically 2 year completion beyond High School diploma/GED or equivalent experience

　　BA/BS or equivalent experience preferred

　　Vocational: apprenticeship/certification completion; May be technical or non-technical; May include on- the-job training in addition to studies; Advanced programs may be 2 years

　　3-5 years of experience in relevant technologies and customer environments

　　Relevant industry qualification where applicable

　　Excellent communication skills

　　Understand and utilize Information Technology Information Libraries (ITIL)

　　Excellent verbal and written communication skills in language to be supported

　　Experience in troubleshooting in a technical environment

　　Excellent analytical and problem solving skills

　　Software and hardware knowledge of computing, storage and peripheral devices

　　Advanced proficiency with case management databases and tools

　　Superior customer service skills

　　Phone and remote support

　　Ability to solve and document solutions for usage of other technicians and customers

　　Ability to mentor new agents

　　Ability to lead resolution activities with escalated customers

　　Ability to contribute to technical action plans

　　Focus on one or more product lines (for example, proactive, reactive, storage, enterprise systems, etc.)

　　The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

　　We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

　　Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

　　This job is not eligible for bonuses, incentives or commissions.

　　Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

　　Compensation Type:HoursMinimum Compensation:45.90Maximum Compensation:62.10