Why us?

　　Sage Hospitality Group is set to hire a Hotel General Manager to join us at the Springhill Suites Denver Downtown.

　　Located in LoDo, the SpringHill Suites by Marriott Denver Downtown is a modern hotel near Ball Arena and Union Station. You can explore nearby attractions, including Elitch Gardens, Larimer Square, Coors Field, and Empower Field at Mile High. Our hotel is less than a mile to the Colorado Convention Center. Whether you're spending a weekend in Denver or here for business, you will find our Denver hotel suites are 25pct larger than comparable hotel rooms and feature West Elm furniture. Fuel up for the day with hot and healthy options at our complimentary breakfast buffet, or grab dinner and drinks at our restaurant, Degree Metropolitan Food + Drink, before a concert. Host your next event in our downtown Denver event space, featuring a test kitchen, Zoom boardroom, floor-to-ceiling windows and natural light. We were the first LEED Gold® hotel in Denver and built on MSU Denver's safe-and-secure campus so we also train hospitality students and showcase Denver art from students, faculty and alumni.

　　As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.

　　We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We’re not afraid to forge our own path. After all, it’s what industry leaders do. That’s why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do—it’s really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us!

　　Job Overview

　　Overall management responsibility for the operation of the hotel including profitability, guest service, product quality, and overall cleanliness and maintenance of the hotel property. Operation of the hotel will be within the framework of approved 1) annual budget, 2) annual marketing plan, 3) annual capital expenditure plan, 4) annual wage plan, and always within the framework of all Company policies and procedures.

　　Responsibilities

　　Executive Committee

　　Lead the Executive Committee utilizing a participative style: be readily available and effectively communicate with each member, coordinate the operation of each individual's department and special projects, and assist in identifying problems and solutions.

　　Guide the committee in dealing with the hotel's problems and opportunities in order to best serve the financial interests of the property.

　　Operating Budget

　　Development of annual operating budget which will serve as an operating plan and define required levels of achievement.

　　Assure achievement of annual budget in revenues, costs and profits through accounting diligence and expenditure controls and proficient accounting practices.

　　Departmental Objectives

　　Set written priorities and key objectives for each department head quarterly including action plan and completion date.

　　Follow up to assure successful implementation and follow-through and take corrective action in the event of failure to meet assigned objectives.

　　Forecasting

　　Monthly forecasting of operating staff and cost expenditures.

　　Business planning in line with forecasted sales and costs including guidance to department heads.

　　P & L Statement Critique

　　Monthly review of financial statement in order to correct problems, assure spending is in line and to plan for future business.

　　Review and approve all expenses in "other expense" categories in all departments.

　　Regularly review all major expenses to assure that monies are wisely expended.

　　Staff Relations

　　Develop a high level of esprit de corps and loyalty to the hotel and to the company in order to reduce turnover and increase employee morale.

　　Communicate, counsel and assist in staff development.

　　Be visible and available to all hourly personnel in accordance with the Company's open door policy.

　　Attend monthly department employee meetings whenever possible.

　　Staff Evaluation

　　Conduct performance appraisal and personal development plans for management staff.

　　Identify substandard performance of individual managers and outline improvement action, including taking corrective or disciplinary measures.

　　Staff Hiring

　　Assure level of experience, knowledge and ability to meet job requirements of all hotel management.

　　Cost Controls Review controls and assure adherence at all times in order to protect the hotel's property/assets.

　　Wage and Salary Administration

　　Review all wage and salary increases assuring compliance with wage scales and compensation philosophies as outlined in the Company's management manuals.

　　Future Business Quarterly review of future bookings of room nights and banquet sales, early identification of weak periods, implementing yield management practices.

　　Pricing

　　Quarterly review of pricing including review of cost increases and competitive pricing in room rates, restaurant, lounge and banquet areas.

　　Assure recommendation and implementation of price increases on a timely basis.

　　Inspection

　　Regular personal inspection of guest rooms, public areas, back of house, banquet function set-ups. Assure that written lists are developed of corrective actions required for implementation by housekeeping, maintenance and operating departments.

　　Guest service through leadership and example, establish a friendly, courteous, service-oriented approach to guests that is exhibited by all hotel employees.

　　Establish and implement guest service standards for all departments, periodically review, identify problems and corrective actions.

　　Property Maintenance

　　Assure that an on-going program is followed in regular repair and upkeep of the facility, landscape and equipment by developing and implementing a preventive maintenance program.Marketing Plan

　　Development of annual sales and marketing plan.

　　Monitor implementation of marketing plan action steps.

　　Sales Management

　　Regular review of sales solicitation activities, room nights productivity and group room rates sold by the sales department.

　　Regularly review individual productivity taking corrective action and guiding as needed.

　　Evaluate market mix and take action in order to best position the hotel for increased business.

　　Involvement in sales solicitation of key accounts by reviewing contracts, meeting with sales department, visit key account contacts in person and by phone.

　　Food and Beverage Promotion

　　Monitor the success of F&B promotion programs. Take corrective actions as required.

　　Monitor sales levels in order to take steps to reverse negative sales trends.

　　Credit

　　Maintain credit policies at Front Office, Sales and Catering.

　　Attend credit meetings and assist in developing action plans, supervise collections of major accounts, review of aging reports and approval of write-offs.

　　Front Office Management

　　Regular review of Front Office results in order to maximize room revenue.

　　Identify problem areas and initiate solutions.

　　Community Relations

　　Represent the hotel within the local community, positioning the hotel as a good corporate citizen that is involved and supportive of community affairs.Policies and Procedures

　　Assure that all Company policies and procedures are fully implemented throughout the hotel.Owner Relations

　　Cultivates robust rapport with property owners

　　Engages in proactive and consistent communication with owners

　　Ensures owners are well-informed about property initiatives and guest experiences

　　Delivers comprehensive analysis of property performance to owners

　　Integrates guest, financial, and employee business data into meticulous analyses

　　Skillfully manages a delicate balance between owner interests and branded priorities

　　Formulates strategic solutions that generate value for both owners and the brand

　　Actively advocates and promotes ideas to enhance property service and drive profitability to ownership

　　Spearhead proactive involvement with the university team, cultivating robust relationships, nurturing a cohesive team culture, and collaboratively steering efforts towards optimal outcomes for all stakeholders

　　Qualifications

　　Education/Formal Training

　　A four-year college degree or equivalent education/experience

　　Experience

　　Previous experience as General Manager or Assistant General Manager at a similar size and type of hotel, previous experience as Department Head at same facility.

　　Knowledge/Skills

　　Requires advanced knowledge of the hospitality and business management fields.

　　Requires considerable working knowledge of other major areas and the skill to integrate and communicate that information.

　　Requires studying, analyzing and interpreting complex activities or information in order to improve known practices or develop new approaches.

　　Ability to make decisions with only general policies and procedures for guidance and keeping the General Manager informed of general direction.

　　Requires highly developed communication skills to frequently negotiate, convince, sell and influence other managerial personnel, hotel guests and/or corporate clients.

　　Must have excellent speech and written skills in order to communicate with managers, guests and employees.

　　Must have excellent literacy skills necessary for reports, policies and procedures.

　　Physical Demands

　　The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

　　Must have vision ability in order to visually inspect hotel.

　　Must have mobility to walk through the front and the back of the hotel.

　　Climbing approximately 20-30 steps 10% of the week.

　　Physically able to regularly inspect all areas of interior and exterior of facility.

　　Environment

　　General office and hotel environment

　　Benefits

　　Eligible to participate in Sage bonus plan

　　Unlimited paid time off

　　Medical, dental, & vision insurance

　　Eligible to participate in the Company’s 401(k) program with employer matching

　　Health savings and flexible spending accounts

　　Basic Life and AD&D insurance

　　Company-paid short-term disability

　　Paid FMLA leave for up to a period of 12 weeks

　　Employee Assistance Program

　　Great discounts on Hotels, Restaurants, and much more.

　　Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

　　ID: 2024-21507

　　Position Type: Regular Full-Time

　　Property : Springhill Suites Denver

　　Outlet: Not Applicable

　　Category: General Manager

　　Min: USD $130,000.00/Yr.

　　Max: USD $150,000.00/Yr.

　　Address : 1190 Auraria Pkwy

　　City : Denver

　　State : Colorado

　　EOE Protected Veterans/Disability