Req #: 229861

　　Department: UW MEDICINE TELECOM

　　Posting Date: 02/23/2024

　　Closing Info: Closes On 03/31/2024

　　Salary: $3,464 - $4,265 per month

　　Shift: First Shift

　　Notes:

　　$5,000 Sign-On Bonus

　　Evening premium - $1.50/hour

　　Night premium - $2.25/hour

　　Weekend premium - $1.50/hour

　　Overtime pay UW Medicine Telecom's Hospital Communications Representatives / Telecom Dispatchers received a 4% wage increase on 1/1/2023, a 5% wage increase on 5/16/2023, and a 9% wage increase on 7/1/2023.

　　As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here. (https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-summary-classified-staff-greater-than-half-time-20230701_a11y.pdf)

　　$5,000 Sign-on Bonus for eligible new employees joining UW Medicine UW Medicine Telecom has an outstanding opportunity for Hospital Communications Representatives / PBX / Telecom Dispatchers. WORK SCHEDULES AVAILABLE

　　Full-time, 100% FTE, Day Shift POSITION HIGHLIGHTS

　　Bringing a friendly voice to connect callers to their destination is an important part of the patient and family centered care provided at the University of Washington Medical Center (UWMC) and Harborview Medical Center (HMC)

　　Provide prompt courteous service using your excellent communications skills with internal and external customers

　　Be a part of a team dedicated to supporting UW Medicine where Patients Are First DEPARTMENT DESCRIPTION

　　UW Medicine Telecom Team provides 24/7 coverage answering the UWMC and HMC switchboards

　　Our team values excellent customer service, timely response, accurate dispatch and paging, and courteous processing of calls

　　We receive and route calls for our patients, their families, and staff PRIMARY JOB RESPONSIBILITIES

　　Answer all incoming calls into the main telephone numbers for the medical centers

　　Transfer external and internal calls

　　Provide visitor information and general customer service reception

　　Receive and dispatch all emergency communication calls to include trauma codes, code blue, and other medical emergencies

　　Paging services for patients, staff, and medical providers

　　Monitor and respond to alarms REQUIRED POSITION QUALIFICATIONS

　　High School Diploma, or GED Certificate; AND one year of experience as a Telephone Communications Operator, or equivalent. Six months of additional qualifying experience may substitute for required education.

　　Excellent customer service skills.

　　Ability to work in a team setting.

　　Computer skills, including competent keyboard abilities. ABOUT UW MEDICINE - WHERE YOUR IMPACT GOES FURTHER UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

　　All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

　　Become part of our team. (https://www.uwmedicine.org/about/career-opportunities) Join our mission to make life healthier for everyone in our community.

　　University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.