Overview Why You’ll Love Being a Director Patient Experience at AccentCare Do you take great pride in achieving the best possible outcomes for patients? Are you passionate about providing exceptional care? Join the AccentCare team today as a Director Patient Experience. As a Director Patient Experience, you will have the ability to work at the top of your licensure while working one-on-one with your clients to provide them with customized care. Under the guidance of your physician, you will develop plans of care and utilize therapy models, skills, and techniques to provide quality care to your clients on a daily basis. When you join AccentCare, you become part of a team that is not only dedicated to their patients, but to each other as well. Here, you will truly make a difference each and every day as you work alongside a supportive team. With a competitive benefits package, work-life balance, professional development, and an outstanding work environment, you will have everything you need to achieve success in your career. Bring your passion for patient care and you will build a career you love as a Director Patient Experience. Join the AccentCare team and apply for this Director Patient Experience opportunity today! AccentCare, formerly known as Seasons or Texas Home Health. $105,000 - $135,000 / year What You Need to Know Director Patient Experience Responsibilities: Translate concepts/innovations of patient, client and family experience into actionable organizational changes, behaviors, and outcomes with clear measurable improvements. Accountable for building successful interventions and improvements in all service delivery lines. Provide an assessment, communicate performance, and to create change at all levels of the organization. Expert on service excellence, using benchmarking and data analytics to determine new strategies for enhancing the patient experience. They will work and obtain data from across the clinical and operational domains to understand the drivers that impact how our patients experience care. Accountable for the design, implementation, and evaluations of patient experience programs. Organizational Change Management: Develop and implement action plans to address and improve deficiencies in process and performance as identified. Develop and lead initiatives and services that address specific aspects to the patient experience to drive positive patient experience outcomes. Workforce engagement and performance: Responsible for engaging, influencing, and energizing leaders for accountability embodying behaviors and expectations to create a superior patient care. Qualifications Director Patient Experience Qualifications: General: Experience or education in grief or loss counseling preferred. Back to Bedside skills check to be completed upon hire. Good organizational and administrative talents and computer literate. Ability to supervise staff from a variety of psychosocial disciplines including social workers, chaplains, music therapists, volunteer directors, and bereavement coordinators. Excellent problem solving, triaging, teaching, communication, and listening skills. Medicare/Medicaid/Insurance specialty Must have reliable transportation, a valid driver’s license, and the minimum state required liability auto Discipline Specific: Social Work Master of Social Work (MSW) degree required Qualifications for state-specific requirements above minimum education standards are as follows: CT: Must have a minimum of a Master of Social Work (MSW) and be licensed as an LCSW in the State of Connecticut. Minimum of three years’ experience in a health care setting. DE: Must be licensed in the state as a LCSW. Minimum of two years’ experience in a professional setting as a social worker. FL: Must be licensed in the state as a LCSW or LCSW-C. MA: Must be licensed to practice social work in the state as a LCSW or LICSW. Minimum of 5 years of professional social work experience (post-graduate); minimum 2 years end-of-life care experience; minimum 2 years of supervisory or program development experience in end-of-life care. APHSW-C advanced credential preferred. Music Therapy Bachelor’s Degree in Music Therapy from an American Music Therapy Association (AMTA) approved university. Master’s Degree in Music Therapy preferred. Board Certified as a Music Therapist (MT-BC) by the Certification Board for Music Therapy (CBMT) required. Qualifications for state-specific requirements above minimum education standards are as follows: GA: Must be licensed by the state through the Georgia Professional Licensing Board, holding a LPMT (Licensed Professional Music Therapist). MD: Must be licensed by the state through the State Board of Examiners. NJ: Must be licensed by the state through the State Board of Creative Arts and Activities Therapies, currently in finalization. NV: Must be licensed by the state through the Nevada State Health Division, Bureau of Health Care Quality and Compliance, holding a LPMT (Licensed Professional Music Therapist). OR: Must be licensed by the state through the Oregon Health Licensing Office, holding a MT-T. RI: Must be licensed by the state through the State of Rhode Island Department of Health. Minimum of 5 years of professional music therapy experience (post-graduate); minimum 2 years end-of-life care experience; minimum 2 years of supervisory or program development experience in end-of-life care. Hospice and Palliative Care Music Therapist advanced credential preferred. Bachelor’s Degree in Music Therapy from an American Music Therapy Association (AMTA) approved university. Master’s Degree in Music Therapy preferred. Board Certified as a Music Therapist (MT-BC) by the Certification Board for Music Therapy (CBMT) required. Qualifications for state-specific requirements above minimum education standards are as follows: GA: Must be licensed by the state through the Georgia Professional Licensing Board, holding a LPMT (Licensed Professional Music Therapist). MD: Must be licensed by the state through the State Board of Examiners. NJ: Must be licensed by the state through the State Board of Creative Arts and Activities Therapies, currently in finalization. NV: Must be licensed by the state through the Nevada State Health Division, Bureau of Health Care Quality and Compliance, holding a LPMT (Licensed Professional Music Therapist). OR: Must be licensed by the state through the Oregon Health Licensing Office, holding a MT-T. RI: Must be licensed by the state through the State of Rhode Island Department of Health. Chaplain: Master Degree from an accredited college, university or divinity school in Theology, Chaplaincy, Spiritual Care, Divinity, or the like required Ordained, credentialed, ecclesiastically endorsed or commissioned according to the practices of a legitimate and recognized religious organization or faith tradition Four Clinical Pastoral Education (CPE) units, from ACPE, required Qualifications for state-specific requirements above minimum education standards are as follows: CT: Minimum of three years’ experience in a health care setting providing pastoral or spiritual care. Minimum of 5 years of professional spiritual care counseling/chaplaincy experience in healthcare (post-graduate); minimum 2 years end-of-life care experience; minimum 2 years of supervisory or program development experience in end-of-life care. Board Certification (BCC) from APC (Association of Professional Chaplains), NAJC (National Association of Jewish Chaplains), NACC (National Association of Catholic Chaplains), or CASC (Canadian Association for Spiritual Care) preferred.