Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

　　A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

　　Great Place to Work®

　　Top 100 Most Loved Workplace®

　　Forbes Best-in-State Employer

　　Hertz FNOL Agent

　　Role

　　FNOL Agent – French / Dutch Speaking

　　Reporting

　　FNOL Team Leader

　　Key Roles

　　The FNOL recovery agent reports to the FNOL Team leader and is responsible for the processing of all Hertz FNOL claims, processing Third Party recoveries to the relevant claim handler/ Insurance provider, presenting to DCU completed documentation for the recovery of damage cost and replying to Hertz customers gathering supporting details for their damage charges.

　　Specific Responsibilities

　　Reporting the incidents – Ensuring the Claims are recorded accurately and in a timely manner

　　Open case and determine handling

　　Process claims -Damage costs are documented; liability is established, and a claim is initiated against the relevant party where appropriate.

　　Ensure the quality and accuracy of data entry into Strada.

　　Ensure all claims are opened within 24 hours of notification with correct disposition to determine if the file is 1st party, 3rd party or info only.

　　Match VDA’s to the claim

　　Reply to customers when contact is logged. Retrieve supporting documents as required.

　　Follow up with return location for submission of the accident report form, pictures and any relevant documents as required.

　　Ensure corporate standards and procedures are adhered to.

　　Maintain target of completing recovery in less than 10 working days.

　　Ad hoc tasks as required.

　　Job Contacts

　　Rental Locations

　　Claims Handlers/ Insurance provider

　　Maintenance Dept

　　Damage collector

　　Renters

　　Professional Experience:

　　Previous experience of working in an office environment an advantage.Knowledge:

　　Fluency in French or Dutch, and English – Written & Spoken

　　Intermediate level in Microsoft office is required.

　　Knowledge of Hertz systems e.g. GAR desirable but not essential

　　Skills:

　　Good level of communication (Capacity to deal with Management levels and Customers

　　Ability to cope with pressurised environments.

　　Ability to work independently and part of a team.

　　Time management

　　Competencies:

　　Primary

　　Relationship Management & Team Working

　　Effective Communication

　　Business & Customer Orientation

　　Analysis & Decision Making

　　Organisation & Resource Management

　　Benefits of working for Sedgwick in Ireland

　　Education Contribution

　　Career development and progression

　　Health Insurance Scheme

　　Tax Saver Travel Scheme

　　Sedgwick's Sports & Social Club

　　Discounted Personal Training group circuit classes

　　Montessori & After School Care

　　Discount Benefits

　　Employee Assistance Programme

　　PHI

　　Sedgwick is an Equal Opportunity Employer.

　　The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.

　　Taking care of people is at the heart of everything we do. Caring counts

　　Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions. Our more than 30,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing – one where caring counts. Watch this video to learn more about us. (https://www.youtube.com/watch?v=ywxedjBGSfA)