*Position: *Help-Line Team Member 

　　*Req.#: *23-131

　　*FTE: *PT, Non-Exempt

　　*Unit: *UAW

　　*Department/Location: * Access Services Center 

　　*Wage: *$17.24 hourly, Prorated benefits package based on PT status

　　Additional Compensation: $2 Shift Differential for each hour worked. 

　　Help-Line Team Member

　　Network180 employees make a difference in people's lives every day, making our community a better place to live. We are the behavioral health community organization responsible for the delivery of mental health, substance abuse treatment coordination, and developmental disabilities services for Kent County. We need individuals who are passionate about making a difference by helping others. 

　　We are seeking a *Help-Line Team Member *to provide telephone crisis intervention and answering service coverage. 

　　*This is a part-time position, 24 hrs a week, scheduled to work Sunday 8am-8pm, Tuesday 4pm-8pm, Wednesday 4pm-8pm, and Friday 4pm-8pm, with occasional holidays. The employee hired for this position will work on-site at our 790 Fuller Ave. NE, Grand Rapids, MI office location. *

　　Network180 has made the safety of our employees a priority. We provide Personal Protection Equipment to our employees and thorough safety and cleaning protocols are in place. Job interviews are being conducted via the internet or in person.

　　*MINIMUM QUALIFICATIONS: *

　　High school diploma or equivalentOne year experience in a call center and/or customer service-related positionDemonstrated proficiency in multitasking; defined by speaking on the phone, utilizing multiple computer applications, researching, and typing at the same timeProficient computer skills including Microsoft products such as Word, Teams, and OutlookExperience with identifying and escalating customer issues with empathy and respectExcellent communication skills, both verbal and written; including ability to communicate clearly and concisely in stressful situations Ability to handle volatile, triggering and emotional situations calmly and rationally when requiredAbility to work effectively in a multicultural environment and skills and capabilities of bridging language/cultural barriers to Network180 services within diverse communitiesAbility to adapt to change in product, processes, and last-minute updates with ease

　　PREFERRED QUALIFICATIONS:

　　Experience in a social services not-for-profit agency preferredLived experiences with mental illness/developmental disabilities/substance use disorders valued

　　To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed on the job description are representative of the knowledge, skill, and/or ability required. 

　　For a detailed job description and responsibilities please see the pdf document attached to this posting. Applications are accepted until the position is filled. Network180 is an Equal Opportunity Employer. Network180 participates in E-Verify. 

　　Network180 is a drug and alcohol-free workplace, which includes the prohibition of medical and recreational marijuana use. Successful completion of a drug screen is part of our background check process.

　　Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Assistance with the application process may be requested through the Human Re