SCHEDULE

　　FTE: 1.0

　　PRIMARY FUNCTIONS

　　Provides high-quality customer service to the client, responding to requests and issues accurately and promptly. The role helps to support and troubleshoot client applications including use of software, desktop environment or other hardware components. Work includes assistance with access requests, work order management, project management, and related software. Provides support to information technology technicians / analysts to ensure supported systems meet Waverly Health’s business requirements.

　　MINIMUM REQUIREMENTS

　　Education, Experience, and Training

　　Prefer an Associate's Degree in Computer Technology or related-field.

　　Must have well-developed analytical and organizational skills.

　　Must be able to prioritize and work in a fast-paced environment.

　　Must possess the ability to teach and train end-users.

　　Ability to learn and navigate computer systems including the online training modules, the employee timesheet and the performance appraisal system. Job specific systems are also required.

　　Must have strong written and oral communication skills.

　　Must be able to read, speak, and write fluent English.

　　Physical Requirements

　　Sitting – Not a requirement.

　　Standing – Approximately 50% of shift.

　　Walking – Approximately 50% of shift.

　　Lifting – Approximately 50 pounds.

　　Twisting – Infrequent.

　　Bending – Moderate.

　　Squat/Kneel – Approximately 25% of shift.