Description:

　　Client is looking to hire a long term consultant on their Helpdesk team in Dallas! The role will be 100% remote but local to Dallas. This is a very long contract that re-news every 6 months with a good possibility of extension. The reason the position is open is because IBSA just converted a consultant resource to full time (that consultant was on contract for 3 years). This is a great long term opportunity with a great culture and organization.

　　This team supports all of IBSA's Corporate Office -500+ employees as well as supporting two of their large internal enterprise applications.

　　The tools they support for their Corporate Office are Office 365/Sharepoint/WiFi/Networking/Active Directory, Windows 10. This will take up 30% of the role.

　　The remaining troubleshooting support will be on IBSA's legacy Customized Applications & Distribution Applications (POS) - Store Applications & Jericho Applications - Distributor - 70% of the tickets will be focused in this area.

　　This is a phone support role as 95% - troubleshooting issues over the phone & 5% of role is documentation

　　Each Helpdesk Analyst receives about 15-25 calls per day

　　ServiceNow is their ticketing system of which they will use to document

　　Skills:

　　help desk support, customer service, ticketing system, SAP support, Jericho, applications support, windows 10, active directory, office 365, networking protocols, servicenow, jericho POS

　　Top Skills Details:

　　help desk support,customer service,ticketing system,SAP support,Jericho

　　Additional Skills & Qualifications:

　　Must be great with documentation within the Ticketing System

　　Must have a great customer service mindset

　　Communication is important

　　Team Player

　　Must be local to Dallas

　　Experience Level:

　　Intermediate Level

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.