Role:- Global Service Desk

　　Location-Gurgaon

　　Experience-2+ Years

　　Global Service Desk/Remote Support Engineer, 24/7 Rotation Shift, 6 days a week.

　　Key Responsibilities:

　　• Responding to customer queries via phone, email, or chat in a timely and professional manner

　　• Providing remote technical support to customers for Microsoft issues, including Windows and Office products

　　• Escalating complex technical issues to the appropriate support teams

　　• Logging all customer queries, issues, and resolutions in the ticketing system

　　• Following ITIL service management processes and procedures

　　• Ensuring customer satisfaction by providing high-quality support services

　　• Providing regular updates to customers on the status of their queries

　　• Participating in team meetings, sharing knowledge and best practices

　　• Maintaining accurate documentation of all support activities

　　• Providing technical support to customers for hardware, software, and network-related issue

　　• Following ITIL service management processes and procedures

　　Requirements:

　　• 2+ years of experience in providing remote technical support for basic & advanced Microsoft issues and Windows Issues

　　• Good Understanding of Network, Cloud and AD concepts

　　• Good understanding of ITIL concepts and experience in following ITIL service management processes

　　• Excellent communication skills, both verbal and written

　　• Strong problem-solving skills and attention to detail

　　• Ability to work independently and as part of a team

　　• Experience with ticketing systems and remote support tools

　　• Ability to work in a fast-paced environment and handle multiple tasks simultaneously

　　• Ability to prioritize and manage workload effectively

　　Job Segment: Cloud, Help Desk, Information Technology, Technical Support, Technology