Helpdesk Operative

　　Job ID

　　149984

　　Posted

　　16-Jan-2024

　　Service line

　　GWS Segment

　　Role type

　　Full-time

　　Areas of Interest

　　Administrative, Building Management

　　Location(s)

　　Manchester - England - United Kingdom of Great Britain and Northern Ireland

　　JOB SUMMARY

　　The purpose of this position is to manage and coordinate the fulfillment of the organization's contract requirements.

　　ESSENTIAL DUTIES AND RESPONSIBILITIES

　　Reviews, interprets and analyzes contract and service agreements to ensure the terms comply with legal, guidelines, contracting principles, cost constraints as well as with corporate and client procedures.

　　Responds to customer inquires pertaining to modifications of existing contracts and to facilitate all phases of contract management.

　　Prepares and evaluates proposals for new or continuation of existing contracts and makes award recommendations.

　　Negotiates and interprets contracts, and monitors fulfillment of contractual obligations

　　Analyzes amendments to existing contracts or requests for extensions. Provides recommendations of approval or alternation solutions to senior management.

　　Interfaces with the Accounting Department on invoicing and insurance issues.

　　Accountable for administration and execution of Supplier Performance Management Program.

　　Other duties may be assigned.

　　SUPERVISORY RESPONSIBILITIES

　　Provides formal supervision to individual employees within single functional or operational area. Recommends staff recruitment, selection, promotion, advancement, corrective action and termination. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values.

　　QUALIFICATIONS

　　To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

　　Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

　　EDUCATION and EXPERIENCE

　　Bachelor's degree (BA/BS) from four-year college or university required. Minimum of four years of related experience and/or training. Working experience with business law, contracting principles and practices, and general and industry specific regulatory and compliance requirements.

　　CERTIFICATES and/or LICENSES

　　C.P.M., C.P.S.M. or N.A.C.M. certifications or eligibility preferred.

　　COMMUNICATION SKILLS

　　Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.

　　Ability to respond effectively to sensitive issues.

　　FINANCIAL KNOWLEDGE

　　Requires advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts advanced financial analysis.

　　REASONING ABILITY

　　Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.

　　OTHER SKILLS and ABILITIES

　　Intermediate skills with Microsoft Office Suite. Working knowledge of contracts database systems, software, modules, etc.

　　SCOPE OF RESPONSIBILITY

　　Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department.

　　CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)