IF INTERESTED REACH OUT DIRECTLY TO [email protected] OR CALL/TEXT #301-252-8762

　　REQUIRED: USC/Greencard

　　Onsite- Wash, DC

　　Help Desk Technician III

　　Audio Visual/Surface Hub

　　Setup, install, test, operate, and maintain equipment for audio and video conferencing and teleconferencing meeting needs

　　Knowledge of Microsoft Surface Hub

　　Performs audio and video system deployments including hardware and software configuration

　　Conducts sound, visual, and performance quality checks on AV equipment

　　Operates sound and visual equipment during live events

　　Performs maintenance actions including inspections, service contracts, and upgrades

　　Monitors and analyzes overall VTC equipment and system performance to ensure satisfactory of operation

　　Troubleshoots hardware, software, infrastructure and AV problems

　　Installs video switching devices, media converters, wall monitors/televisions, and video control devices that support AV systems

　　Provides technical assistance and training to the end user

　　Participates in special projects as required

　　Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software

　　Provide Tier I/II contact and incident resolution to customers with hardware, software, and application problems.

　　Attempt to resolve as many incidents as possible during the first contact

　　Document incident resolution and status in incident database tools (i.e. ServiceNow).

　　Install system wide software and assist with fine-tuning system performance.

　　Required:

　　Education: Associates of Arts/Associates of Science

　　Required Experience: 3+ years of related experience

　　-Required Experience: 3-5 years of directly related experience supporting VTC operations or in a related technical disciple, or the equivalent combination of education, technical certifications or training, or work experience.

　　Certifications:

　　CompTIA A+ - CompTIA - CompTIA

　　System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

　　System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.