Description

　　We are seeking a highly skilled Help Desk Technician to join our team. As a Help Desk Technician, you'll be responsible for providing technical assistance and support to our clients, ensuring efficient and effective resolution of IT issues. The ideal candidate will have a strong foundation in Windows 10/11, Active Directory, Office 365, possess excellent customer service skills, and have a good understanding of basic networking principles.

　　Responsibilities:

　　Respond to and resolve IT support requests from users via phone, email, or in person in a timely and professional manner.

　　Diagnose and troubleshoot technical issues related to Windows 10/11, Office 365, Active Directory, and basic networking.

　　Install, configure, and maintain software and hardware components.

　　Manage user accounts, permissions, and access rights in Active Directory.

　　Collaborate with other team members to escalate and resolve complex issues.

　　Create and update documentation for IT processes and procedures.

　　Provide technical training and guidance to users when necessary.

　　Ensure the security and confidentiality of all system and user data

　　Requirements

　　Strong proficiency in Windows 10/11 operating systems and troubleshooting.

　　Experience working with Active Directory, including user management and group policies.

　　Proficiency in Office 365 applications and troubleshooting common issues.

　　Basic understanding of networking concepts (TCP/IP, DNS, DHCP).

　　Excellent customer service and communication skills, both verbal and written.

　　Ability to work well independently and within a team in a fast-paced environment.

　　Strong problem-solving and analytical skills.

　　Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are a plus.

　　Prior experience in a help desk or technical support role is preferred.

　　Technology Doesn't Change the World, People Do.®

　　Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

　　Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

　　All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

　　© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .