Kforce has a client that is seeking a Help Desk Technician in Saint Louis, MO.Responsibilities

　　Help Desk Technician will monitor, respond to & manage ongoing requests received through the IT Helpdesk ticketing system

　　Triage incidents reported through Helpdesk interface, email, and phone calls

　　Create and update tickets with detailed investigation notes & attempted troubleshooting steps

　　Search knowledge base articles, system guides and other documentation for root causes & resolutions

　　Utilize critical thinking & problem-solving skills to troubleshoot unfamiliar issues

　　Troubleshoot issues related, but not limited to operating systems, applications, hardware, printing, user configuration, networking, phone systems

　　Image, deploy & ship hardware

　　Provision and modify user accounts in Active Directory, Azure, Adobe, and other applications

　　Ensure accurate and timely communication with end users & management

　　As a Help Desk Technician, you will assist with installing and configuring Outlook on Android and iPhone mobile devices

　　Manage onboarding and offboarding procedures related to technology

　　Identify issue trends and commonalities to recommend prevention or self-help resolution opportunities

　　Create internal documentation for newly identified, repeatable resolutions

　　Provide excellent customer service

　　At least 2 years of Helpdesk or similar experience

　　Proficient with Windows 7/8/10

　　Proficient with Office 2013, Office 365, Microsoft Teams

　　Familiar with Two Factor Authentication using Azure AD

　　Familiar with Active Directory, DNS, DHCP, Group Policy, Print Servers

　　Basic TCP/IP knowledge and troubleshooting

　　Basic Desktop/Laptop hardware knowledge; Installing RAM, swapping Hard Drives, etc.

　　Basic Citrix Troubleshooting knowledge

　　Printer configuration and troubleshooting

　　Ability to work in the office 50 - 100%

　　Excellent customer service, documentation, and verbal and written communication skills

　　Strong desire to learn and problem solve independently

　　Positive attitude

　　The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

　　We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

　　Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

　　This job is not eligible for bonuses, incentives or commissions.

　　Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

　　Compensation Type:HoursMinimum Compensation:18.00Maximum Compensation:23.00