Overview:

　　Job Title: Help Desk Technical Tier I Support Location: Camp Arifjan, Kuwait

　　Security Clearance: Active, in-scope US Government issued Secret clearance (Interim Secret Clearance is acceptable)

　　Requisition Type:Funded

　　Due to the nature of the work and contract requirements, US Citizenship is required.

　　Job Responsibilities:

　　The Help Desk Technical Tier I Support position shall provide information and assistance resources that troubleshoot problems with computers or similar products on the network.

　　Field trouble calls via the phone and computer trouble ticketing system.

　　Will perform laptop imaging.

　　Will perform basic IP troubleshooting.

　　Build user accounts on the domain.

　　Add and remove computers from a Microsoft domain environment.

　　Assign user accounts to appropriate groups and permissions.

　　Build exchange mailboxes.

　　Troubleshoot user email issues.

　　Troubleshoot printers and map shared printers.

　　Document trouble calls and computer/network actions for reporting purposes.

　　Minimum Qualifications:

　　S even ( 7 ) years of experience with IT systems

　　Have a minimum of four (4) years in IT customer support and shall have two (2) years experience in a military environment.

　　Have one (1) of t he following required certifications : A+, Network+, Security

　　Education:

　　Associates degree in Networking , OR eleven ( 1 1) years of recent specialized experience.

　　Trace Systems

　　Trace Systems, headquartered in Vienna, Virginia, was founded to support and defend our nation's security interests at home and abroad–– whenever and wherever. We provide cybersecurity, intelligence, communications, networking and information technology services, systems, and solutions to the United States Department of Defense, Intelligence Community and Department of Homeland Security.

　　To Apply: We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading edge company where you can achieve great things while fostering a satisfying and rewarding career progression. Please apply directly through the website at: www.tracesystems.com. #jointracesystems (https://twitter.com/hashtag/jointracesystems?src=hash)

　　Trace Systems is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

　　Job ID 2024-5751

　　of Openings 1