Req ID: RQ166425

　　Type of Requisition: Regular

　　Clearance Level Must Be Able to Obtain: Secret

　　Job Family: Help Desk

　　Skills:

　　Microsoft Office,Service Desk,Ticketing Systems

　　Certifications:

　　Azure Fundamentals (AZ-900) - Microsoft, CompTIA - Security+ - CompTIA, ITIL Foundation - ITIL

　　Experience:

　　4 + years of related experience

　　US Citizenship Required:

　　Yes

　　Job Description:

　　GDIT is seeking a Help Desk Specialist for 24x7x365 service desk support for a Federal customer in Washington, DC. This position is under an IT modernization and sustainment program within a component agency of the Department of Homeland Security (DHS). This position will report directly to the Service Desk Manager or a Shift Lead. In order to more effectively achieve its mission objectives, the component agency must provide technical support to end users to ensure systems are operating with optimal performance, security, and usability. The candidate will conduct all necessary technical Service Desk support activities to ensure systems are strong, robust, and perform up to standard.

　　The work shif t is Saturday & Sunday, 7:00am -3:30pm and Monday-Wednesday, 3:00pm - 11:30pm. a nd candidate must be onsite

　　The work location is near Gallery Place Metro station or Metro Center in Washington, DC.

　　HOW JOB TITLE WILL MAKE AN IMPACT

　　The Help Desk Specialist will: Provide user support and customer service on company supported computer applications and platforms, use a ticketing system (ServiceNow) to document and create all incoming Incident and Service Requests, troubleshoot issues and advise on appropriate action, ensure prompt resolution of issues, escalate issues to Tier 2 or shift lead, track all issues to closure, respond to user requests via phone and email.WHAT YOU’LL NEED TO SUCCEED

　　The applicant must have a technical background

　　Experience working on service desk teams supporting IT services (Desired)

　　Experience in working with a ticketing system, such as Remedy, SCSM, ServiceNow, etc… (Desired)

　　The ability to resolve technical and other types of issues with little oversight

　　Strong oral and written communications skills

　　Technical certifications (Desired)

　　3 years relevant experience with an Associates degree or in lieu of a degree is acceptable

　　Technical degree preferred

　　Contract requires US Citizenship and the candidate must be able to obtain a public trust.

　　GDIT IS YOUR PLACE:

　　401K with company match

　　Comprehensive health and wellness packages

　　Internal mobility team dedicated to helping you own your career

　　Professional growth opportunities including paid education and certifications

　　Cutting-edge technology you can learn from

　　Rest and recharge with paid vacation and holidays

　　We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

　　We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

　　GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.