Description:

　　Under the general guidance of the IT Operations Manager, this position is responsible for growing and operating the Information Technology Service Management (ITSM) program. This position serves as an expert resource and relies on extensive experience and judgment to plan and accomplish goals. Essential duties include performing first and second level hardware and software support, configuring and administering the ITSM tool, leading ITSM improvement initiatives, coaching and training junior technical support staff and IT personnel, maintaining a high degree of professionalism including during interactions with executive leadership, creating and implementing IT policies, procedures, standards and guidelines. The Help Desk IV is expected to be familiar with a wide variety of IT concepts, practices, and technologies. This position may lead and direct the work of others. This position is responsible for providing in-person support to staff in person as well as remotely.

　　Top 3-4 Required skills (7 or more years of experience):

　　• Ability to independently perform root cause analysis and issue resolution of complex IT issues related to hardware and software (e.g., Lenovo Laptops, Apple iPhones, MS Windows, M365).

　　• Effective and professional communication and interpersonal skills when dealing with a variety of customers including executives.

　　• Ability to identify, lead, and implement ITSM improvement initiatives based on ITIL and industry best practices.

　　• Highly self-motivated with the ability to effectively prioritize and execute tasks with strong attention to detail.

　　Top 2-3 Nice to Have skills:

　　• ITIL 4 Foundation certification or similar

　　• CompTIA A+ certification of similar

　　• PMP certification or similar

　　Skills:

　　help desk support, troubleshooting, service desk, windows 10, active directory, Scrum

　　Top Skills Details:

　　help desk support, troubleshooting, service desk, windows 10, Active directory

　　Additional Skills & Qualifications:

　　Great communication skills

　　Experience Level:

　　Expert Level

　　If you are interested in this position or want to learn more about it please apply to this posting.

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.