As a Help Desk Engineer, you will handle the day-to-day technology support for the PC hardware, software, and peripherals for all on-site and remote staff. Additionally, you will serve as a team lead to other Help Desk Technicians, helping them to understand Paymerang’s help desk ticketing system, as well as mentoring and growing them in partnership with the IT Administrator. In addition to leading day-to-day help desk activities, you will also perform the following responsibilities:

　　Responsibilities:

　　Lead troubleshooting efforts for complex service tickets or tickets escalated by other Help Desk Technicians

　　Implement, maintain and oversee process automation efforts, including, but not limited to Microsoft Flow/Power Automate processes for the People and Culture team, IT/SecOps team, Finance team and Compliance team

　　Create and maintain documentation related to IT Help Desk support processes and responsibilities to include ‘how to’ and training documentation

　　Continue to support the SecOps team with security and access efforts; ensuring proper role accesses in partnership with the security team

　　Serve as a lead on any office expansion or location move efforts, including include workstation setup, appropriation of needed IT equipment, initiating discussions with Paymerang support vendors, and keeping the IT Administrator updated on progress

　　Other duties as assigned

　　Requirements

　　Basic Qualifications:

　　3-5 years of relevant experience or equivalent education

　　Previous experience providing IT support to onsite and remote users

　　Previous experience working providing support to call center teams

　　Working understanding of IT concepts in the areas of networking, cloud computing, software development, systems administration and IT Security

　　Experience automating processes with Microsoft Power Automate

　　Schedule for this role is on-site, Monday through Friday, 5 days a week

　　Preferred Qualifications:

　　CompTIA A+, Net+, MCP/MCSA in Office365 certification

　　Strong proficiency with Office 365 web and installed apps across all areas: Outlook, Teams, Excel, Word, PowerPoint, SharePoint, OneDrive

　　Ability to troubleshoot Lenovo and Apple Macbook Pro laptop hardware with latest associated Windows 10 and OSX operating systems.

　　Strong OS command line proficiency for remote endpoint support

　　Experience with Remote Management and Monitoring tools to install/deinstall software and diagnose PC issues

　　Automation script writing using PowerShell or Bash

　　Endpoint security knowledge including best practices and/or basic certification

　　Benefits

　　Why You’ll Love It Here

　　Incredible growth potential

　　100% employer-paid medical and dental premiums for full-time employees

　　18 days of PTO (& 10 Paid Holidays)

　　401k retirement plan -- with an available 6% employer match

　　Maternity and Paternity Leave: because both moms and dads are parents

　　Successful candidates will be required to adhere to the training and documented procedures when handling electronic and physically protected healthcare information (ePHI/PHI).

　　Please note, at this time Paymerang is unable to offer sponsorship for this role.

　　Paymerang is an Equal Opportunity Employer.