ABOUT SHERIDAN MEMORIAL HOSPITAL At Sheridan Memorial Hospital, we are proud to have achieved the 5-Star Quality Rating, ranking us in the top 13.6% of hospitals rated by the Centers for Medicare and Medicaid Services. We believe that our ability to deliver excellent healthcare begins with our people, and we are proud of our more than 750 skilled, experienced, and caring employees. We have over 100 providers who specialize in 25 areas of expertise. Our facility is state-of-the-art, and we are dedicated to providing outstanding patient-centered care. · Nestled at the foothills of the Big Horn Mountains in northern Wyoming, spectacular scenery and outdoor activities abound. Our hospital has the latest technology and equipment comparative to that of many larger facilities, and you will find our staff is friendly, compassionate, caring, and courteous. We focus on creating and nurturing a workplace that encourages, recognizes, and rewards individual effort and creativity. Leadership is responsive to changing modes of healthcare delivery and adapts accordingly. We value effective communication and honesty and believe teamwork based on mutual respect is key to success.

　　JOB SUMMARY The Information Systems Department is dedicated to making information quickly and easily available to facilitate health care providers in giving the highest quality care. As a part of the Information Services team, the Help Desk Assistant is responsible for solving routine computer, printer, phone, fax, copier, problems. Receives information concerning user problems and provides solutions. Effectively documents and triages help requests. Participates in department's continuous improvement (Lean) activities.

　　ESSENTIAL JOB FUNCTIONS

　　Highly visible member of the Information Systems team.

　　Leads with humility while putting customer service first.

　　Utilize the helpdesk tracking software to monitor and log all calls. Respond quickly and effectively to ensure issues are resolved correctly to end users satisfaction

　　Document internal procedures

　　Investigates and resolves minor hardware and software problems.

　　Assist with onboarding of new users - Assign users and computers to proper groups in Active Directory

　　Under general supervision, performs a variety of computer systems administration and support tasks, including analyzing, constructing, documenting, testing, maintaining, troubleshooting and supporting of PC hardware, operating systems, software applications, peripherals, and communication devices for the entire organization.

　　Involves user in the diagnostic process; talks to user to find out procedure followed and source of error by user.

　　Triages complex problems to appropriate personnel.

　　Communicates with fellow staff members, programmers, and analysts to discover solutions to software problems.

　　Escalates unresolved problems to the manager.

　　Keeps in communication with users to ensure satisfaction.

　　Communicates verbally and in writing in a clear and concise manner.

　　Generates computer reports, letters, labels, lists, etc.

　　Able to make changes or corrections to data after verifying accuracy of information.

　　POSITION QUALIFICATIONS Education / Experience / License and Certifications

　　High school diploma or general equivalency diploma (GED), required.

　　Associate’s Degree in Information technology, Business, Communications or related field, preferred.

　　2 years of experience supporting Windows 10, Office, desktop/laptop PCs.

　　Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs.

　　Experience installing software, patches, updates on Desktops, Laptops, Servers.

　　Experience troubleshooting basic network, software, printing problems.

　　Additional Skills

　　Ability to communicate in English; both verbally and in writing

　　Good communication skills

　　Excellent customer service skills

　　Knowledge of Word, Excel, PowerPoint and Access expected

　　Efficient use of MHSC help desk application is required

　　Specific demands not listed: Possible exposure to blood and or body fluids / infectious disease / hazardous waste requiring the use of Personal Protective Equipment. Exposure to odorous chemicals / specimens and Latex products.

　　Pre-employment drug and alcohol screening is required.

　　Sheridan Memorial Hospital is an equal opportunity/Affirmative Action employer and gives consideration for employment to qualified applicants without regard to race, color, religion, age, sex, national origin, disability or protected veteran status. If you would like more information about your EEO rights as an applicant under the law, please click here.