Description We are offering a short term contract employment opportunity for a Help Desk Analyst II in the Healthcare, Hospitals, and Social Assistance industry, located in DUBLIN, Ohio. The successful candidate will play a key role in managing incoming requests, overseeing security badge management, and providing basic troubleshooting for various systems.

Responsibilities:

• Oversee the management and prioritization of incoming requests via a ticketing tool to ensure prompt responses and resolutions.

• Conduct basic Active Directory tasks such as updating account information, changing passwords, assigning users to the appropriate organizational units, and managing group memberships.

• Manage security badge administration through access control platforms, ensuring compliance with established protocols.

• Provide essential troubleshooting for phone systems to maintain uninterrupted communication.

• Resolve basic issues relating to communication platforms for end users.

• Troubleshoot conference room equipment and provide necessary end-user training to facilitate smooth meeting experiences.

• Assist with VPN troubleshooting and perform installation/setup of VPN software for users when necessary.

• Undertake additional job duties as assigned by the team lead.

• Utilize knowledge of Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, Computer Hardware, Configuration Management, and Deployments in daily tasks. Requirements • Proficient in Android Development, ideally with a minimum of two years of experience in a similar role within the healthcare industry.

• Demonstrable expertise in Cisco Technologies, with the ability to troubleshoot and rectify issues swiftly.

• Familiarity with Citrix Technologies and ability to leverage its functionalities for efficient workflow management.

• Experience with Mac Computers and Apple Devices, including troubleshooting, maintenance, and user support.

• Proficiency in Microsoft technologies, including but not limited to Office Suite, SharePoint, and Azure.

• Practical experience in Active Directory, with the ability to manage user accounts, permissions, and access rights.

• Knowledge of Computer Hardware, with the ability to diagnose, repair, and maintain various hardware components.

• Understanding of Configuration Management, with the ability to maintain the integrity of a system or network, updating as necessary.

• Experience in Deployments, with a focus on planning, scheduling, and controlling the movement and delivery of IT resources. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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