Description Robert Half is looking for a Help Desk Analyst to support local and field users in a growing company. You will thrive at solving problems in a dynamic and rapidly-changing work environment as a Help Desk Analyst. Because this Help Desk Analyst role is very visible within the company, you will have the opportunity to make a positive impact on the department and organization. Located in Newburyport, Massachusetts, the Help Desk Analyst opportunity is a short-term contract / temporary to hire role.

　　How you will make an impact

　　Answer and follow up on technical help tickets submitted via phone, email, and walk-ups

　　Spot recurring technical issues and deploy solutions to address the root of the problems

　　Independently investigate and implement solutions to technical issues

　　Contribute IT support for productivity software, operating systems, and a variety of other applications used internally Requirements - Understanding of basic networking concepts

　　Experience in user administration and bug fixing in a client server environment

　　IT support ticketing system experience desired

　　Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity

　　Background in installing and configuring operating systems, networked and local printers, and business applications

　　Active Directory experience

　　Solid understanding of Desktop Support Technology Doesn't Change the World, People Do.®

　　Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

　　Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

　　All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

　　© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .