Change people's lives and love what you do! Cochlear is the mostrecognized brand in hearing health care.

　　Healthcare Customer Service Specialist (Associate Customer Order InsuranceSpecialist)

　　Position Spotlight!

　　Applicants must reside in Denver Metro Area to be consideredPhone-based role answering inbound calls from recipientsHours of operation are 6:00am - 6:00pm Monday through Friday, withoccasional Saturday availability as neededOffers in-person training periodOpportunity for a hybrid work environment once training is completed andapproved by managerChange people's lives and love what you do! Cochlear is the mostrecognized brand in hearing health care.

　　About the role

　　In order to help Cochlear make a difference in people's lives and supportour customers, we are recruiting for an Associate Customer Order InsuranceSpecialist in our Americas head office based in Lone Tree, CO.

　　To be successful in this role you will be able to provide a world classcustomer experience to recipients, patients, clinicians, consumers,caregivers and/or family members of recipients. This role requires anappropriate sense of urgency in answering their questions and resolving anyservice issues. The Associate Customer Order Insurance Specialist will provideresponsive and complete service to Cochlear's customers through inbound andoutbound call interactions. You will demonstrate a high degree of integrity,empathy, sensitivity, and patience for the hearing impaired along withrespect for member's privacy in responding to customer inquiries.

　　Key Responsibilities

　　Assist customers in determining insurance eligibility and coverage based onunique plansAnticipating customer's product and service needs, assisting innavigating insurance process, placing orders, and collecting/processingpayment on entered ordersPossess in depth knowledge of insurance process, including deductibles,coinsurance, out-of-pocket max, one-time agreements, and in-network vsout of network coverageWork cross-functionally with key internal partners including Supply Chain,Reimbursement Operations, and Billing & CollectionsUtilize multiple programs and systems across dual monitors while answeringquestions over the phoneProvide world class customer experienceKey Requirements

　　To add value to Cochlear in this role you'll be able to demonstrate thefollowing skills and experience in your application and at interview:

　　Bachelor's Degree or Equivalent Work Experience1-2 years prior customer service experiencePositive phone demeanor and proven ability to interact effectively withcustomers, colleagues, and the hearing impaired with a variety ofcommunication stylesInteract effectively with customers and colleagues and defuse and resolvedifficult customer service issues in a timely, effective manner.Work Environment

　　Following the in-person training period, this role offers a hybrid workenvironment. In order to effectively service our customers remotely,Cochlear requires remote workers to have fast internet connection speeds. Aconnection speed of 50-100 Mbps is ideal. The work environment characteristicsdescribed here are representative of those an employee encounters whileperforming the essential functions of this job.

　　Salary and Benefits

　　In addition to the opportunity to develop your knowledge and growprofessionally, we offer competitive wages and benefits.

　　Salary range: $21.24/hr - $21.45/hr, as well as annual bonusopportunity of 5% base salary. Compensation offered to candidate may varybased on work experience, education and/or skill level.Benefit package includes medical, dental, vision, life and disabilityinsurance as well as 401(K) matching with immediate vesting, Paid TimeOff, tuition reimbursement, maternity and paternity leave, EmployeeStock Purchase Plan and pet insurance.COVID-19

　　In alignment with our or anizational principle of providing a safe workenvironment, employees of Cochlear are required to be fully vaccinatedagainst COVID-19. The only allowable exceptions include qualifying medical andreligious accommodation. Proof of your COVID-19 vaccination will be requiredwhen you begin employment.

　　Who are we?

　　Human needs have always been our inspiration, ever since Professor GraemeClark set out to create the first multi-channel cochlear implant because hesaw his father struggle with hearing loss. We always start with people in mind- thinking about their needs.