It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

ServiceNow is currently seeking a Head of Solution Consulting to lead a talented team of Solution Consultants in Korea. You will lead an organization of Pre-Sales professionals that gains our customers’ and prospects' technical confidence and will promote the success of the ServiceNow platform.

The SC leader must be able to manage technical assets with consideration for sales success as well as financial effectiveness. The leader must be able to staff, motivate, develop, and retain a presales organization of the highest caliber that is capable of building and enhancing ServiceNow’s success in marketplace.

This person should take a prominent role in evangelizing ServiceNow’s vision and message while occasionally getting deeply involved in the sales cycle with prominent customers.

This leader must be a trusted partner to the Korea leader of Sales.

The Head of solution consulting is responsible for coordinating a cross-functional team within the SC organization, including approval of training plans, career development planning, conducting regular reviews, and act as highest point of escalation in the operative and strategic business of the ServiceNow organization in the region. This also includes supporting and guiding account management activities including account strategy, high-level presentations, problem resolution, relationship development, and coordination of corporate resource involvement with the top prospects within the region. As the presales leader, this person will need to coach and lead by example to qualify engagements and secure the technical win.

Performance Objectives:

Participation in regular territory reviews to ensure the Solution Consulting team helps Korea meets expectations

Ensure Solution Consultants in Korea demonstrate relevance to customers, fully discover customers’ business and technical problems, deliver the highest quality presentations and demonstrations, execute proofs of concept successfully and only when needed, comprehend and document the business value to be delivered, and ensure customer commitment to the ServiceNow solution

Coordination of all SCs in country, including approval of training plans, career development planning, conducting regular reviews, coaching/counseling SCs for their professional growth

Review team utilization, planning for specialized coverage of all major sales activity areas (Direct, Channel, OEM and Marketing), and review of team assignments

Recruiting and hiring of SCs to fill staffing requirements

Create an organizational culture in the SC Organization that will be a basis for the attraction, motivation, development, and retention of all SCs

Additional responsibilities include development of relationships with other organizations inside ServiceNow as well as maintaining current knowledge of both corporate and industry direction

To be successful in this role you have:

Experience working in a fast-growing IT environment including software, cloud, or customer experience of the same

15 years’ experience in IT with 7 years in presales

Experience managing presales teams

Comfort with the English language and building relationships with regional and global leaders that will not speak Korean

Deep experience with the Korean market and experience selling and gaining access to Korean customers’ senior management

Understanding of standard approaches to coaching, mentoring and management of individual contributors and managers

Ability to motivate and inspire a growing team of Presales Solutions Consultants

Experience in Value Based Selling or Solution Selling

A thorough understanding of the SaaS Market space, the provision of PaaS based solutions and a broad understanding of Service Management practices

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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