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　　oin our Customer Success team within the Services division in London as a Customer Success Manager to help us take our customer engagement strategies to the next level.

　　Your main tasks and responsibilities:

　　Deliver a customer Onboarding framework to effectively identify and add value to the customer's requirement or offering at the earliest opportunity

　　Clearly demonstrate to the customer the shortest way to ROI

　　Provide focus and clarity across all internal departments on the opportunities to upsell, cross-sell, and upgrade while keeping the best interests of the customer a priority

　　Develop customer relationships leading to customer advocacy

　　Lead customer turnaround activities, turning damaged or plateaued relationships into customer advocacy relationships

　　To succeed in this role, you will need:

　　Degree in a relevant area

　　Senior Management/Leadership experience

　　Key Customer Relationship Management

　　Commercial strategy development

　　Commercial contracts & tendering

　　If you're Customer Success qualified with proven expertise in developing customer engagement strategies and driving continuous improvement across customer success, take the next step and make the most of your leadership, strategic thinking, and relationship management skills.

　　What we offer you:

　　33 days holiday (inclusive of bank holidays) + service days

　　Defined contribution pension scheme

　　Employee Assistance Program

　　On-site car parking

　　Access to a wide range of discounts on Everyday Shopping, Entertainment, and Lifestyle

　　Long service awards

　　You will be part of the Customer Success team in the Water division, contributing to Sulzer's commitment to excellence in customer satisfaction.

　　No visa or work permit support can be provided for this role

　　Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.

　　At Sulzer, you are empowered to deliver superior results. As a pioneer in industry we have a proud heritage of innovation and continue to evolve for the future. Join our story and create your own impact by developing your expertise and building solutions that help make our lives safer, smarter and more sustainable

　　We are proud to be recognized as a Top Employer 2023 in Brazil, China, Switzerland, the United Kingdom and the United States. Come and join our story!