What you'll do:

　　As part of the EMEA Service Operations Leadership Team, directly reporting to the EMEA Service Operations Director, the EMEA Service Head of Customer Projects is responsible to manage the Service elements of the whole customer project portfolio across EMEA. Supporting the Project Management team in charge of the E2E project execution and the associated financials, providing clear and timely status reports and FSE (Field Service Engineer) demand. For this, you will leverage the central and local CSU (Cluster Service Unit) Project Management teams that is providing resources, processes, tools, and support functions. The EMEA Service Head of customer projects is a positive advocate for Services within the wider EMEA team, assisting to grow our revenues and margins.

　　Main Responsibilities:

　　• Acting as the interface to the customer projects tendering teams to ensure clarity of the technical solution for service related activities within the larger project quotations

　　• Ensuring that the project margin is meeting the Service BU P&L expectations by acting as the gate keeper in project selection at early sales stage

　　• Responsible for Service BU sign-off on the executive deal review steps and adherence to process (risk assessment and classification)

　　• Coordinate and direct the customer project activities specific for the service order lines

　　• Control pricing clauses application in close collaboration with central finance and CSU's

　　• Responsible for ensuring full utilization of Eaton resources and being a stakeholder in sub-contractor supplier selection to best effect in achieving on time and to cost completion

　　• Providing direction to ensure service lines within the project are delivered on time, to high levels of quality and to expected margins

　　• Establish governance and metrics to monitor, control and report performance of the service projects leveraging the central tools and functions

　　• Monitor & report overall performance (Metrics - KPI's) during the service phase of the project and develops as well as implements corrective actions & recovery plans as required

　　• Align project financial planning, budgeting, forecasting and performance reporting and ensure transparency in demand for resources required to deliver targets

　　• Responsible to lead the forecasting / SIOP for the Service BU Customer Projects among all stakeholders (sales orgs, finance, BU's)

　　• Make decisions related to action plans and ensure early escalations to address risks and significant issues in programs and key processes

　　• Developing strong business relationships with internal and external customers based on high quality customer service, integrity and Eaton values

　　• Provide senior stakeholders across the business with a solid foundation for collaboration and appropriate challenge to ensure successful delivery of plans

　　• Organize with the Service BU team, FSE resource needs aligned with customer project managers requirements

　　• Support continuous improvement processes. postmortem project analysis in terms of service margin, quality and related process improvements activities

　　Qualifications:

　　Bachelor's degree required; Engineering or Business degree preferred10+ years of business experience of which 6-10 years in Program, project or portfolio Management/Experience in Service, utilities, Data Center, or equivalent industriesPower distribution and/or Power Quality Technical backgroundPrevious experience in managing a portfolio of important projects and large budgets within an industrial and/or service environmentFully proficient in Program and Project Management methodologies, processes, and toolsExperience in managing complex programs delivered across multiple locations and partner companiesKnowledge of installation and commissioning, maintenance and aftermarket service is preferred

　　Skills:

　　Proven leadership skills with previous experience managing field service or project management teamsSAP knowledgeCapability to lead change in a cross-functional team environment across multiple sites globallyExcellent communication and presentation skills - both verbal and written with ability to make necessary status reports and technical presentations to senior leadership teams and external stakeholdersMust be capable of leading effectively in diverse cultural situationsProactive mind-set with desire for clear accountability and ownershipDrive for transparency & risk management to minimize surprisesAround 50% travel time involved