Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

　　Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

　　Job Description:

　　At Regions, the Contact Center Product and Servicing Specialist helps strengthen existing customer relationships by conducting needs-based conversations on a variety of financial products and services.

　　Primary Responsibilities

　　Achieves Contact Center targets and goals by identifying customer needs and providing appropriate advice, guidance, and education on Regions’ financial products and services, including all loan and deposit products

　　Fields inbound phone calls from Regions’ customers with a high potential to pursue further transactions

　　Takes ownership of customer issues and works proactively with the customer for resolution

　　Refers customers to an internal team of experts when complex financial goals and needs are recognized

　　Works with either close supervision or under clearly defined procedures

　　This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.

　　This position is incentive eligible.

　　Requirements

　　High School Diploma or GEDIf applying for a position that will work from a remote location and not in a Regions facility, the following technical specifications will be required:

　　Download speed of at least 50 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this information

　　Upload speed of at least 5 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this information

　　Must test on speedtest.net to confirm download speed or provide documentation from provider

　　Satellite internet cannot be used. Wi-Fi and Wi-Fi extenders is not permitted when using Regions Equipment. Ethernet cable must be directly connected from the Internet Router to the Meraki device (provided by Regions).

　　Preferences

　　Experience in customer service and/or salesSkills and Competencies

　　Ability to manage multiple priorities simultaneously

　　Ability to work in a team environment when applicable

　　Ability to work under direct guidance

　　Ability to work under pressure and meet deadlines

　　Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)

　　Strong verbal, written communication, and organizational skills

　　Strong work ethic and self-motivation

　　Next upcoming onsite training classes scheduled to start March 25th and then again on April 29th. Onsite training will be held at our Hoover, Alabama location.

　　Training Work Schedule: Onsite training is REQUIRED (Monday-Friday 8:00am-5:00pm) and remain onsite in office with the option to then work remotely if you are in good standing/minimum production standards.

　　After Training Work Schedule:

　　4 days Monday-Friday 8:00am-5:00pm CST

　　Saturday 8:00am-5:00pm CST

　　Days off will be Tuesday, Wednesday or Thursday AND Sunday

　　Position Type

　　Full time

　　Compensation Details

　　Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

　　The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

　　Job Range Target:

　　Minimum:

　　$36,500.00 USD

　　Median:

　　$40,000.00 USD

　　Incentive Pay Plans:

　　This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals.

　　Benefits Information

　　Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. (https://www.regions.com/about-regions/benefits/benefits-eligibility) Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

　　Paid Vacation/Sick Time

　　401K with Company Match

　　Medical, Dental and Vision Benefits

　　Disability Benefits

　　Health Savings Account

　　Flexible Spending Account

　　Life Insurance

　　Parental Leave

　　Employee Assistance Program

　　Associate Volunteer Program

　　Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.

　　https://www.regions.com/welcometour/benefits.rf

　　Location Details

　　Riverchase Operations Center

　　Location:

　　Hoover, Alabama

　　Bring Your Whole Self to Work

　　We have a passion for creating an inclusive environment that promotes and values diversity of race, color, national origin, religion, age, sexual orientation, gender identity, disability, veteran status, genetic information, sex, pregnancy, and many other primary and secondary dimensions that make each of us unique as individuals and provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work is the right thing to do.

　　OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans

　　Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.