Guest Services Supervisor - Abe Martin Lodge

　　Date Posted: Jan 18, 2024

　　Requisition ID: 436021

　　Location:

　　Nashville, IN, US, 47448

　　Work for Indiana

　　Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.

　　At the State of Indiana, we don’t just talk about diversity and inclusion - Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process, as well as perform the essential functions of a role.

　　Next Level benefits at the State of Indiana are here! Be sure to review our expanded benefit package offerings below.

　　About the State Park Inns:

　　The Indiana State Park Inns are one of the oldest state parks lodging systems in the country. We proudly operate seven unique and beautiful facilities throughout our great state of Indiana that offer a unique experience for guests to enjoy the sights and sounds of nature and make memories naturally!

　　Abe Martin Lodge:

　　Located just outside Nashville, Indiana, Abe Martin Lodge is nestled in the picturesque hills of Indiana’s largest state park, Brown County State Park. The lodge features 84 guest rooms, the Little Gem Restaurant, cabins, an indoor water park, and over 6,000 square feet of banquet/conference space.

　　Salary Statement:

　　The salary for this position traditionally starts at an hourly rate of $15.23.

　　Role Overview:

　　Responsible for total operations at the front desk and night audit. Ensures all standards of operations are met. Responsible for interviewing, hiring, training, scheduling, and evaluation of front desk/night audit staff. Oversees reservation process and controls room inventory. Ensures all required paperwork is completed. Maintains front desk cash handling compliance. Ensure all front desk/night audit agents are consistently performing their duties properly.

　　A Day in the Life:

　　The essential functions of this role are as follows:

　　Supervise and assist with check-ins and check-outs to assure the efficiency and friendliness of front desk agents to achieve total guest satisfaction.

　　Ensures daily shift checklist is completed, including guest callbacks.

　　Recruits, interviews, hires, and trains front desk/night audit staff.

　　Responsible for continuous training, evaluation, discipline, and morale of the front desk personnel. Including training of the park, community, hotel, amenities, and selling strategies.

　　Monitor room availability to achieve maximum occupancy levels and strive for sellouts.

　　Ensures all cash handling and accounting procedures are complied with.

　　Monitors individual performance and corrects deficiencies.

　　Upholds standards of operation at the front desk. Ensures that all guest demands are met effectively and efficiently.

　　Responsible for room inventory management and attempts to maximize occupancy and average rate.

　　Schedules personnel to meet the demands of the current forecast. Assists in coverage of the front desk.

　　Implements and utilizes a progressive discipline format to correct any shortcomings of individual performance.

　　Teaches personnel of basic emergency procedures.

　　Supervise and when needed assist with night audit duties.

　　Tracks and addresses performance and attendance of front desk agents.

　　Maintains an active role in problem resolution and attempts to solve the root source problem.

　　Eliminates top complaints in the front desk operation.

　　The job profile is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

　　What You'll Need for Success:

　　Degree preferred

　　Minimum of 3 years experience in supervision of personnel

　　Above-average interpersonal skills

　　Strong planning and organizational abilities

　　Front Desk experience is required

　　Enthusiastic, outgoing personality

　　Supervisory Responsibilities/Direct Reports:

　　Benefits of Employment with the State of Indiana:

　　The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

　　Three (3) medical plan options (including RX coverage) as well as vision and dental plans

　　Wellness Rewards Program: Complete wellness activities to earn gift card rewards

　　Health savings account, which includes bi-weekly state contribution

　　Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities

　　Deferred compensation 457B account (similar to 401k plan) with employer match

　　Two (2) fully-funded pension plan options

　　A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:

　　150 hours of paid new parent leave

　　Up to 15 hours of paid community service leave

　　Combined 180 hours of paid vacation, personal, and sick leave time off

　　12 paid holidays, 14 on election years

　　Education Reimbursement Program

　　Group life insurance

　　Referral Bonus program

　　Employee assistance program that allows for covered behavioral health visits

　　Qualified employer for the Public Service Loan Forgiveness Program

　　Free Parking for most positions

　　Free LinkedIn Learning access

　　Equal Employment Opportunity:

　　The State of Indiana is an Equal Opportunity Employer and is committed to recruit, select, develop, and promote employees based on individual ability and job performance. Our policy is to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, creed, religion, sex, national origin, ancestry, age, sexual orientation, gender identity, physical or mental disability, or veteran status. We will comply with the spirit as well as the letter of all applicable state and federal laws.

　　If you are a qualified individual with a disability and require reasonable accommodation in completing this application, you can request assistance by contacting the Indiana State Personnel Department at [email protected].

　　The State of Indiana has established a culture that welcomes equity, inclusion, and opportunity for all employees and applicants. We encourage you to apply if you feel you have the transferrable skills to be successful in this position and we look forward to reviewing your application.

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