Guest Services Specialist

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　　Summary

　　The Division of Public Safety and Security (DPSS) manages all police and security operations at the University of Michigan and offers an integrated approach to safety and security, partnering across the University to provide a safe community while improving the quality of life for all those living, learning, working, healing and visiting our community. Guest Service Specialists (GSS) are members of DPSS and report to the GSS Supervisor, under the direction of Michigan Medicine Security Deputy Director.

　　You will provide guest relations functions and security screening and are the first contact for staff, patients, families and visitors. You will facilitate a safe environment for patients, families and visitors, providing service beyond expectations.

　　Why Work at Michigan?

　　In addition to a career filled with purpose and opportunity, the University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:

　　Generous time off

　　A retirement plan that provides two-for-one matching contributions with immediate vesting

　　Many choices for comprehensive health insurance

　　Life insurance

　　Long-term disability coverage

　　Flexible spending accounts for healthcare and dependent care expenses

　　Responsibilities*

　　Use your customer service skills and inclusive mindset to respectfully work with all community members

　　Anticipate customer needs and use your problem solving skills to find constructive solutions to difficult situations

　　Be the initial greeter for all individuals entering the buildings

　　Handle protected health information with confidentiality and discretion

　　Communicate with community members verbally, by phone and email and security radio

　　Create and issue ID badges and screen individuals according to security protocols

　　Offer assistance for way-finding, parking validation, deliveries and other requested information

　　Uphold visitation and other applicable policies, procedures, guidelines and restrictions

　　Monitor the immediate environment, report any suspicious activity to Michigan Medicine Security and share relevant information

　　Assist during emergencies that may include fire, natural disasters and health-related situations

　　Move throughout the building to assist our patients and families

　　Required Qualifications*

　　Graduation from high school or GED.

　　At least six months experience in a customer service field

　　Demonstrated commitment to a respectful, inclusive environment

　　Interest in handling large volumes of customers in a healthcare setting and balancing multiple priorities

　　Demonstrated proficiency with standard business software applications including Microsoft and Google applications

　　Additional Information

　　All members of the Division of Public Safety and Security (DPSS) are considered Campus Security Authorities (CSAs) under The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. As such, you are required to reportClery reportable offenses (https://www.clerycenter.org/) that come to your attention. DPSS employees are required to complete Clery Compliance Training within the first 14 days of employment and annually thereafter.

　　This position is a 100% regular appointment and is 40 hours per week. The department is a seven (7) day per week, twenty-four (24) hour per day operation. Work schedules are typically 12 hour shifts and may include extended shifts, nights, weekends, afternoons, holidays and occasional unanticipated overtime. You must pass a thorough background investigation and drug screening.

　　Application Deadline

　　Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

　　U-M EEO/AA Statement

　　The University of Michigan is an equal opportunity/affirmative action employer.

　　Job Detail

　　Job Opening ID

　　243465

　　Working Title

　　Guest Services Specialist

　　Job Title

　　Guest Services Specialist

　　Work Location

　　Ann Arbor Campus

　　Ann Arbor, MI

　　Full/Part Time

　　Full-Time

　　Regular/Temporary

　　Regular

　　FLSA Status

　　Nonexempt

　　Organizational Group

　　Hhc Security Service

　　Department

　　DPSS MI MEDICINE GUEST SERVICE

　　Posting Begin/End Date

　　2/15/2024 - 2/28/2024

　　Salary

　　$36,809.96 - $36,809.96

　　Career Interest

　　Administration

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