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Guest Services Rep Tier 1
Guest Services Rep Tier 1-March 2024
Virtual
Mar 29, 2026
About Guest Services Rep Tier 1

  California Applicants, please click here (https://www.tommybahama.com/content/dam/tommy/Career%20pages/CCPA_Applicant_Privacy_Policy.pdf) to review the CCPA notice.

  HOW WE TAKE CARE OF YOU:

  For full time employees, Health, Dental, Vision, 401K with generous matching program, generous paid time off.

  Potential Annual Bonus Opportunity.

  50% discount at restaurants and retail locations.

  Career advancement opportunities as we are growing!

  For more benefit related information please click HERE. (https://www.tommybahama.com/content/dam/tommy/Career%20pages/Tommy_Bahama_Benefits_Final_WA.pdf)

  Please cut and paste this URL into a new browser to view our detailed list of benefits or apply directly on our career site

  https://www.tommybahama.com/content/dam/tommy/Career%20pages/Tommy_Bahama_Benefits_Final_WA.pdf

  SET THE COURSE

  The E-Commerce Guest Services Representative - Tier 1 - requires heavy phone communication with customers, utilizing a variety of software tools to navigate customer accounts, process online sales and returns.

  BE THE ISLAND GUIDE

  Demonstrate clear and professional written and oral communication.

  Coordinate the credit approval and fulfillment of all online orders.

  Ability to successfully navigate the internet.

  Strong data entry skills.

  Strong multi-tasking skills.

  Escalates customer issues appropriately.

  Demonstrate a sense of urgency.

  Maintain confidentiality.

  Maintain a professional and polite demeanor and portray the Company in a positive light.

  Other special projects as requested by supervisor.

  ESSENTIALS FOR LIFE IN PARADISE

  Good communication skills - written and verbal.

  Customer service, phone and online, experience preferred.

  Excellent Internet navigation skills.

  Pleasant phone voice.

  Detail oriented.

  Intermediate typing skills.

  Satisfactory credit and background check.

  Rate Range: $15.74-20.00 per hour

  Mahalo (thank you) for your interest in Tommy Bahama!

  Mahalo (thank you) for your interest in Tommy Bahama!

  Tommy Bahama participates in E-Verify. Details in English and Spanish (http://www.tommybahama.com/content/dam/tommy/Career%20pages/EverifyPosterEnglish.pdf) . Right to Work Statement in English (http://www.tommybahama.com/content/dam/tommy/Career%20pages/WebBPPOSTERRtoWEnglishversion.pdf) and Spanish (http://www.tommybahama.com/content/dam/tommy/Career%20pages/WebBPPOSTERRtoWSpanishversion.pdf) .

  Aloha!

  At Tommy Bahama, paradise is our business. Focused on exceptional guest service, upscale products and delicious food and drinks, our tropically inspired lifestyle inspires the world to relax. Maintaining our unique point of view requires a diverse team that includes apparel designers, eCommerce and technology experts, manufacturing and operations, and, of course, retail and hospitality professionals. There are countless opportunities to contribute to our continued success — if you'd like to help us "Live the Island Life," we'd like to hear from you.

  Tommy Bahama is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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