Guest Services Coordinator

　　Sun Outdoors Gig Harbor (GIG)

　　Gig Harbor, WA, US

　　Regular

　　Full Time

　　$18-$19 per hour

　　Are you a customer service all-star who is looking for a dynamic and growing organization that will both challenge and reward you? Join our team at Sun RV Resorts and embark on an exciting new opportunity! We are looking for aGuest Services Coordinatorto cover routine office/clerical responsibilities for one of our resorts. You will also serve as the face of the resort as you interact with current and prospective guests and residents who come to the office with questions and concerns. Apply online today and take your first steps down a rewarding new career path!

　　OVERVIEW

　　Guest Services Coordinators handle the routine office work and administrative responsibilities of the resort, working closely with the Resort Manager and other team members.

　　JOB DUTIES

　　Greet and establish rapport with guests, current and prospective residents. Field resort comments, suggestions, and complaints to the Resort Manager.

　　Check guests in and out for their reservations.

　　Perform general administrative duties such as answering phones, typing, copying, faxing, and filing.

　　Collect and post security deposits, rent, or funds for other services in Yardi.

　　Make collection calls for site rental payments as directed; submit bad debt files to collections.

　　Process resident move-ins and move-outs.

　　Complete and maintain resort records, reports, and files.

　　Review and code invoices and statements for manager approval.

　　Assist prospective residents by checking the status of Sun Homes inventory; review home listings, show homes, and assist with rental applications with manager's discretion.

　　Coordinate with Underwriting team to obtain approvals on prospective resident applications; track all approvals and denials.

　　Maintain petty cash fund.

　　Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc.

　　Ensure office supplies are sufficiently stocked and prepare supply orders as needed.

　　Assist with planning and coordinating guest and resident relation events and activities within the resort.

　　Assist with the preparation of marketing materials.

　　Other duties as assigned.

　　REQUIREMENTS

　　High School Diploma or GED

　　Minimum of 2 years administrative experience

　　Strong customer service skills

　　Excellent telephone skills

　　Good problem-solving skills

　　Professional appearance

　　Intermediate to advanced computer proficiency, with ability to use Microsoft Office Suite, email, internet, and provide data entry in a timely and efficient manner

　　Previous experience using Yardi and/or RMS software,a plus

　　RV resort office or hotel front desk experience,a plus

　　REWARDING BENEFITS

　　At Sun Outdoors, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.

　　Comprehensive Medical and Prescription coverage with multiple plan designs so you can choose the plan that best meets the needs of you and your family

　　Comprehensive Dental Plan

　　Vision Plan

　　Voluntary Health and Dependent Care Reimbursement Accounts

　　Life and Accidental Death and Dismemberment Insurance

　　Short and Long-Term Disability Coverage

　　401(k) Plan with Sun matching contribution

　　Get paid daily with DailyPay (https://careers.suncommunities.com/SunOutdoors/content/Benefits-and-Perks/?locale=en_US#daily-pay)

　　Paid Parental Leave

　　Employee Assistance Program

　　Identity Theft Insurance

　　Legal Assistance Plan

　　Pet Insurance

　　Tuition Reimbursement program providing financial support to team members who further their formal education

　　Vacation RV Site Discounts for team members when visiting Sun Outdoors locations across the nation

　　Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more

　　Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty

　　Job Reference: 129100

　　ACCESSIBILITY ASSISTANCEIf you are an individual with a disability and need assistance completing an online application, please contact us at (844) SUN-4343. Alternatively, an email may be sent to [email protected]. "Applicant Accommodation" should be included in the subject line of the email.

　　Please note that this phone number and email address are only for those individuals who would like to request an accommodation to apply for a job.

　　California Team Member Privacy Notice