Job Summary

　　Job Title: Guest Services Assistant Department Manager

　　FLSA Status: Hourly

　　Reports To: Guest Services Manager

　　Provides assistance to the Guest Services Manager by working closely with all Guest Services associates in an effort to ensure all company policies and procedures are being followed, department goals and objectives are being obtained, and associates' needs are being met.

　　Guest Services Department Leaders oversee Associates that create meaningful and genuine interactions with all guests through a friendly welcome and enjoyable checkout experience.

　　Job Description

　　ESSENTIAL DUTIES AND RESPONSIBILITIES

　　Performs tasks as delegated by the Guest Services Manager and effectively leads guest services in the absence of the Guest Services Manager; as well as assists the Guest Services Manager with important tasks

　　Assists with check-ins, training checklists, interviewing, guest services department meetings, labor management and associate accountability

　　Reinforces Festival culture, customer service, and performance expectations to all Guest Services associates

　　Develops key associates to take the next step in the company

　　Utilizes available coaching and evaluation tools

　　Conducts bagger training

　　Directly oversees Guest Services activity to ensure a positive guest experience and team environment

　　Communicates department priorities to Guest Services team and delegates responsibilities

　　Manages communication through emails, one to one meetings, department meetings, etc.

　　Ensures Guest Services operating procedures are known and followed

　　Ensures Guest Services cleanliness, maintenance, and sanitation

　　Develops and implements weekly/daily work plan for Guest Services

　　Uses labor tools to write a schedule that will meet the needs of our guests while maximizing productivity to achieve the correct labor budget

　　Manages guest services staff levels throughout the day to coincide with actual item and guest counts

　　Weekly Accuracy- assists in the completion of, posting, follow up with Bookkeeping/Loss Prevention and associates including any disciplinary actions.

　　Responsible for the department’s timekeeping accuracy. Communicate to HR regarding any missing time, transferred hours, and schedule issues.

　　Ensure all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm.

　　Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.

　　Other duties as assigned.

　　QUALIFICATIONS

　　To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

　　One to three years previous leadership experience preferred or equivalent combination of education and experience. High School education required

　　Ability to deal tactfully and effectively with customers and all personnel

　　Excellent communication and interpersonal skills including an effective negotiation style

　　Excellent planning and organizational skills, with the ability to manage multiple and constantly changing priorities

　　Strong teamwork skills with the desire to train and educate others within the organization

　　Good oral and written communication skills and the ability to handle a diverse crew in a stressful environment

　　Thorough understanding of all safety requirements and company safety policies

　　PHYSICAL DEMANDS AND WORK ENVIRONMENT

　　The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

　　Stand in one place for long periods of time, bend, stoop, and kneel regularly

　　Full range of upper body motion and perform repetitive tasks

　　May be exposed to extreme temperatures

　　Ability to work varied hours/days including nights, weekends and holidays as needed

　　WORK SCHEDULE

　　The Guest Services Assistant Manager is a full-time hourly position. The work schedule will include mornings, afternoons, evenings, weekends, and holidays.

　　Front End

　　Company Overview

　　Founded in 1946 as Skogen's IGA, Festival Foods is a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and to providing guests with exceptional service and value. The company, which began operating as Festival Foods in 1990, employs more than 8,000 full- and part-time associates and operates +40 full-service supermarkets across the state of Wisconsin.At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates who represent a variety of backgrounds, perspectives, and talents. Festival Foods believes that diversity and inclusion among our teammates, products, and our community strengthen our ability to serve our guests, as we seek to recruit, develop and retain the most talented people.

　　Location : NameEau Claire - Mall Drive

　　Requisition ID 2024-41465

　　Requisition Post Information* : Posted Date 2 days ago (1/24/2024 2:19 PM)

　　Category (Portal Searching) Store Leadership