Do you provide outstanding customer service and are you an individual looking to get into a growing industry? Would you like learn about many segments of the hospitality industry including gaming, dining, marketing, hotel operations and more? If so, this position is for you! Magnolia Bluffs Casino Hotel in Natchez, MS is looking to add a Guest Services Representative to add to the team. The Guest Services Representative will work closely with our marketing and promotions teams to make sure each guest enjoys their visit to the property.

　　About Us:

　　As the premier entertainment destination for the Miss-Lou region, Magnolia Bluffs Casino Hotel consistently strives to fulfill one promise to all of our guests: To create special experiences one guest at a time. If you would like to be part of the amazing team of people it takes to fulfill this special promise, Magnolia Bluffs Casino Hotel welcomes you to apply!

　　Your Role:

　　Our successful Guest Services Representative promotes outstanding relations with all guests and fellow Team Members by providing service in a friendly, swift, and responsible manner. They thrive in a team-based environment where everyone consistently uplifts and supports each other through detail-oriented work and regularly doing what it takes to ensure all necessary work is completed.

　　Experience:

　　One (1) to three (3) years in Customer Service and Basic Computer knowledge preferred.

　　Job Responsibilities:

　　Promotes outstanding customer relations and is responsible for generating a positive and friendly atmosphere with all guests.

　　Excellent verbal communication skills.

　　Handles guest requests and reports any incidents to the Guest Service Manager.

　　Knowledgeable of all property activities, promotions, events and amenities.

　　Conduct and assist with promotions and events.

　　Working knowledge of all computer systems required to perform job duties.

　　Responsible for maintaining accurate records and providing support for Players Club members.

　　Accurately control and execute all Players Club transactions.

　　Adhere to company and departmental procedures, guidelines, and policies including hygiene and appearance standards.

　　Interfaces daily with personnel from various departments.

　　Acts with discretion and maintains confidentiality in handling of sensitive information.

　　Maintain a clean and organized work station and environment.

　　Responsible for accurate handling of company assets throughout shift.

　　Able to lift and carry 30 lbs. occasionally.

　　Able to stand and walk 6-8 hours.

　　Must be able to work a flexible schedule including nights, weekends, and holidays.

　　Performs all other duties as assigned.

　　Why Magnolia Bluffs Casino Hotel?

　　Competitive wages

　　Paid Time Off

　　Medical/Dental/Vision

　　Disability Insurance

　　Life Insurance

　　Employee Assistance Program (EAP)

　　401(k) Plan

　　Long-term opportunities for growth and advancement

　　Team Member celebrations for holidays and other special events

　　Team Member Appreciation Parties every other month

　　And so much more!