Job Number 24009629

　　Job Category Rooms & Guest Services Operations

　　Location AC Hotel Melbourne Southbank, 201 Normanby Road, Southbank, Melbourne, Victoria, Australia

　　Schedule Full-Time

　　Located Remotely? N

　　Relocation? N

　　Position Type Non-Management

　　Welcome to our family

　　As a world-class leader in the travel industry, there’s no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. Here, you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities, growth opportunities and the chance to meet people from all corners of the globe.

　　The impact you’ll make

　　No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence.

　　What you’ll do

　　Organize, confirm and process guest check-ins/ check-outs and adapt for any changes

　　Secure payment, verifying and adjusting billing as needed

　　Provide guests with room and hotel information, directions, amenities and local interests

　　Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff

　　Complete cashier and closing reports, counting the bank at the end of each shift securely

　　Accept and record wake-up calls, delivering to the right department

　　Communicate any emergency, lost item or theft to proper security staff and/or authorities

　　Keep contingency lists in case of emergency and communicate any necessary messages

　　Perks you deserve

　　We’ll support you in and out of the workplace by offering:

　　Team-spirited coworkers

　　Encouraging leadership

　　Support to live a life of wellbeing and happiness

　　Opportunities to serve and give back to the community

　　Discounts on hotel rooms, gift shop items, food and beverage

　　Recognition programs

　　What we’re looking for

　　A warm, people-oriented demeanor

　　A team-first attitude

　　A gift for paying attention to the smallest details

　　This role requires compliance with quality assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

　　You’re welcomed here

　　Our highest priority is making you feel as welcome as our guests. We want you to feel comfortable being yourself and to know you’re important to us. You’ll make an impact in your role, and for that, you’ll be appreciated and valued.

　　Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

　　At AC Hotels, we believe attention to detail is the greatest form of generosity we can offer. Whether it’s the artful pour of a drink or the sleek, edited environment, AC Hotels and our family members believe that if we have time to make it, we have time to make it beautiful. Our guests recognize and appreciate the precise design of AC Hotels and the detail-oriented nature of our family members. If you are looking for true hospitality, AC Hotels offers the perfect environment. Family members express a global mindset and passion for detail. They present a natural curiosity to learn and try new things. Whether staying current with trends in art, technology, or design, family members are eager to share with guests and others.

　　Family members look to delight others and always ask themselves how they can improve the service experience. If this sounds like you, we invite you to explore career opportunities with AC Hotels. In joining AC Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.