Job Summary

　　This role functions as an ambassador of Corewell. This position greets, directs and responds factually to direct and telephone inquiries from patients, their families, visitors, vendors and others upon entering the facility. Utilizes appropriate hospital information system for inquiry purposes. Directs, escorts or provides wheelchair transport assistance to visitors, patients, vendors and others to designated areas. Arranges and assists with external transportation services for patients. Collaborates and assists volunteer staff in the reception areas. Delivers or arranges delivery of flowers and gifts to patients and hospital departments. Monitors and maintains the general appearance of the reception desk and main hospital. Contacts appropriate departments for cleaning and/or repairs as needed. Assures the availability of wheelchairs to address the needs of incoming patients and families.

　　Essential Functions

　　Greets visitors, vendors and/or staff promptly and courteously upon arrival. Makes inquiry to determine their needs, confirms appointments, answers inquiries factually and directs or escorts to the proper person or area.

　　Contacts and/or collaborates with Security staff regarding suspicious visitor / patient behavior and difficult families. Alerts appropriate hospital and security staff in the event of the development of an emergency or a potentially dangerous situation with patients and families.

　　Provides direction, escorts or provides wheelchair transport for patients to designated patient care areas as needed.

　　Responds to telephone inquiries, provides factual information, relays information or transfers calls as appropriate.

　　Delivers or arranges for pickup of gifts and flowers to patient rooms or hospital departments.

　　Collaborates with patient reception/registration and security staff to ensure the efficient flow of visitors and patients.

　　Arranges or assists with external transportation services for patients as needed.

　　Maintains the general appearance of the lobby areas. Contacts and reports any liquid spills to environmental or maintenance departments for repairs or cleaning as necessary. Cordon off the spill area to warn and ensure the safety of patient, visitors and staff from slip and falls.

　　Regularly provides direction and guidance to volunteer staff with courtesy and tact. Provides orientation and training to new volunteer staff as requested.

　　Qualifications

　　Required High School Diploma or equivalent

　　1 year of relevant experience Minimum pf 1 year in a direct customer service/reception role. Required

　　Experience in a hospital setting Preferred

　　Guest relations, hospitality, or concierge experience is highly desired. Preferred

　　Physical Demands

　　Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 10 lbs

　　Waist to Waist > 5 lbs: Seldom up to 10 lbs

　　Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs

　　Waist to Overhead > 5 lbs: Seldom up to 10 lbs

　　Bilateral Carry > 5 lbs: Seldom up to 10 lbs

　　Unilateral Carry > 5 lbs: Seldom up to 10 lbs

　　Pushing Force > 5 lbs: Seldom up to 20 lbs

　　Pulling Force > 5 lbs: Seldom up to 15 lbs

　　Sitting: Frequently

　　Standing: Occasionally

　　Walking: Occasionally

　　Forward Bend - Standing: Seldom

　　Forward Bend - Sitting: Occasionally

　　Trunk Rotation - Standing: Seldom

　　Trunk Rotation - Sitting: Occasionally

　　Squat: Seldom

　　Stair Climbing: Seldom

　　Reach - Above Shoulder: Seldom

　　Reach - at Shoulder or Below: Seldom

　　Handling: Occasionally

　　Forceful Grip > 5 lbs: Seldom

　　Forceful Pinch > 2 lbs: Seldom

　　Finger/Hand Dexterity: Frequently

　　Visual Acuity ¹[None = No; Seldom = Yes]: Seldom

　　Primary Location

　　SITE - Taylor Hospital - 10000 Telegraph - Taylor

　　Department Name

　　Hospitality - Taylor

　　Employment Type

　　Part time

　　Shift

　　Variable (United States of America)

　　Weekly Scheduled Hours

　　0.01

　　Hours of Work

　　Variable

　　Days Worked

　　Variable

　　Weekend Frequency

　　Variable weekends

　　CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

　　Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

　　Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

　　An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

　　You may request assistance in completing the application process by calling 616.486.7447.

　　People are at the heart of everything we do, and the inspiration for our legacy of outstanding outcomes, innovation, strong community partnerships, philanthropy and transparency. Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team of 60,000+ dedicated people—including more than 11,500 physicians and advanced practice providers and more than 15,000 nurses providing care and services in 22 hospitals, 300+ outpatient locations and several post-acute facilities—and Priority Health, a provider-sponsored health plan serving more than 1.2 million members. Through experience and collaboration, we are reimagining a better, more equitable model of health and wellness.