About the Role Team

The Golden Oak Member Services Guest Experience Manager for the Walt Disney World Premium Services team is passionate about delivering luxury service to our community! You will be committed to leading and ensuring that our hourly frontline Cast Members feel safe, encouraged, and supported to deliver incredible resident experiences, while equipping them with the knowledge and resources needed to perform their functions. You will coordinate all aspects of the day-to-day operation including Club Member Services, Custodial and facilities operations, Club hosted and private events. All while making informed decisions that will lead to personalized experiences for our residents and account for the overarching goals of the business including financial targets. You will report to the Golden Oak Operations Proprietor.

What You Will Do

Directly lead Club Member Services and Transportation Cast operation

Support Custodial and facility operations

Exhibit flexibility and knowledge of ticketing reservation systems, and transportation management as well as event planning

Develop staff by setting clear performance goals, with a path of career progression, and support them in achieving these goals

Demonstrate a passion for service with an ability to exude genuine hospitality for a dynamic residential audience that consists predominantly of individuals with a high level of repeat visitation

Work with partners to adapt and evolve operations to ensure outstanding Resident and Cast experiences

Exhibit an understanding of the components that are inherent in a private club environment, encouraging relationships that are built as a result of ongoing repeat visitation

Deliver new Resident Orientation content

Required Qualifications Skills

2+ years of leadership experience in an environment of a front desk, concierge, and/or transportation operation

2+ years of relevant work experience in the hospitality business

Related experience within recreation, custodial, and/or grounds keeping

Receptiveness to lead a team independently in an operation with multiple lines of business components including Food Beverage, Custodial, Facilities, Transportation, and Concierge-style Guest Service

Experience working successfully in a collaborative, team-oriented work environment

Time management skills

Professional written and verbal communication skills

Dedicated desire to encourage and mentor employees, with the ability to resiliently navigate and lead amidst constant change

Dedication to crafting a work environment that supports workforce diversity and varied perspectives

Understand the impact of financial aspects of an operation (i.e., operating budget, revenue, labor, operation efficiency)

Available to commit to working any day of the week during any shift including weekends, nights, and holidays

Valid driver's license

Preferred Qualifications

Bachelor's degree in Hospitality, Hotel Management, or equivalent field experience

Preferred proficiency in multiple languages

Our Benefits: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits

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Job ID: 10110966

Location: Lake Buena Vista,Florida

Job Posting Company: Walt Disney World Resort

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email [email protected] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.