Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and development.

　　A Dispatcher has primary responsibility for the coordination of all services and communication of tasks to the line team, and the real-time system management. Dispatch is primary for air to ground communication, as well as ground to ground personnel communication with aircraft. Other duties include logging each requested service, change service status, provide answers to questions by retrieving information, and supervising the operation’s flow of services by prioritizing services. Promotes and sells the Company’s services and products to aircraft passengers and crew. Handles and coordinates customer service requests in a professional and courteous manner to ensure the best possible service.

　　Scheduling and dispatching fuelers and LSTs, to appropriate request according to the order of request or the customers immediate needs

　　Relaying information to team members such as information pertaining aircraft

　　Using telephones, two-way radios, or text messages to contact customers, LSTs or emergency personnel

　　Communicate with supervisors or customers to resolve problems, requests for services

　　Record customers requested services such as fuel, catering, hangar space, hotel accommodations, ground transportation, etc.

　　Comply with Company policies and procedures related to customer service standards, ramp, safety, and security procedures

　　Communicate with customers via telephone, fax, face to face, e-mail, Concierge Air System, Unicom/air to ground radio

　　Monitor all arrivals and departures flights activities

　　Perform other duties as assigned

　　Have all monitors displaying SIGOps, FIDs, FlightAware and SIGnet

　　Dispatch Fuel / Service directly to assigned team member

　　Call out Arrival / Departure to assigned Marshaller

　　Call out aircraft POL 30 mins prior

　　Communicate with aircraft on the air for all flight needs

　　Coordinate with Customer Service Concierge on the valeting of customer vehicles for arrivals and departures.

　　Assist with CSR duties, as able

　　Responsible for opening and printing landing cards

　　Responsible for answering radio (AIRINC) for all inbound and outbound

　　Track completion times for services entered on SIGnet through status updates

　　Monitor services over 15 minutes past ordered time “Red Line” on SIGOps and alert appropriate staffing for status update

　　Monitor latest logistics reports (NetJets), ensuring reservations are updated in SIGnet for arrivals and departures

　　Periodic review of email, when possible

　　Build/Update Daily Flights Schedule

　　All service requests entered in real-time into SIGnet

　　High School diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Excellent verbal and interpersonal skills.

　　An Equal Opportunity Employer including Disability/Vet

　　From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation.

　　Our Benefits:

　　Medical/prescription drug, dental, and vision Insurance

　　Health Savings Account

　　Flexible Spending Accounts

　　Life Insurance

　　Disability Insurance

　　401(k)

　　Critical Illness, Hospital Indemnity and Accident Insurance

　　Identity Theft and Legal Services

　　Paid time off

　　Paid Maternity Leave

　　Tuition reimbursement

　　Training and Development

　　Employee Assistance Program (EAP) & Perks