Groom Tech, Petsense

　　Overall Job Summary

　　This position is responsible for interacting with customers and associates, supporting selling initiatives and performing assigned tasks, while providing WOW! customer service.

　　Essential Duties and Responsibilities (Min 5%)

　　As a Team Member, it is essential that you be available, flexible, adaptable and service-oriented, as you must be able to fulfill all of the the following requirements:

　　Maintain regular and predictable attendance.

　　Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs.

　　Take the initiative to support selling initiatives (TEAM):

　　Thank the Customer

　　Engage with the customer and/or pet

　　Advise products or services

　　Make it Memorable

　　Groom Technicians are required to perform a combination of the following duties throughout their day. Although daily tasks may vary day to day, our business and staffing model makes it essential every Groom Technician be able to perform all fo the following duties accurately, efficiently, and safely on a regular basis and without advance notice:

　　Safe Pet Handling

　　Bathing, Drying, Brushing and Combing all coat types

　　Nail Trimming

　　Ear Cleaning

　　Preparatory Hair Trimming

　　Basic Clipper Techniques

　　Basic Finishing Techniques

　　Customer Service Skills

　　Demonstrating Professionalism

　　Equipment Handling and Maintenance

　　Ensures the safety and well-being of animals

　　Inspects animals for external signs of parasites, disease or injury and reports findings to pet owners.

　　Practice Safety and Sanitization protocols

　　Sanitizes and maintains upkeep of all grooming tools and equipment to eliminates injury and spread of diseases to other pet clients.

　　Assists in generating business by calling existing and new customers, scheduling appointments, follow-up phone calls and reminders to customers, and verifying vaccinations.

　　Maintains records of all pet clients to include services provided and vaccination records.

　　Operate computer as needed.

　　Recovery of store, if needed.

　　Ensure the safety and well-being of live animals. Sanitize and maintain holding tanks and care for live animals as required

　　Complete all documentation associated with any of the above job duties

　　May also be required to perform other duties as assigned.

　　Required Qualifications

　　Experience: Must be comfortable working with dogs and cats. Ability to demonstrate patience and compassion for animals. Must provide own tools (clippers, blades, shears) or be willing purchase required tools.

　　Education: High school diploma or equivalent required. Completed Level 1 Paragon Training and received certification through Petsense. Any suitable combination of education and experience will be considered. Regardless of education level, Associates must be able to read, write and count accurately.

　　Preferred knowledge, skills or abilities

　　Working environment is favorable, generally working inside with moderate noise. Indoor floors generally on hard surfaces (concrete, asphalt, etc.) Lighting and temperatures are adequate.

　　Requires work in assigned area of groom shop. Groom shop size varies.

　　Exposure to wet conditions, particularly when bathing dogs.

　　Exposure to sharp grooming instruments, perfumed shampoos and soaps, pets and pet waste.

　　Exposure to cats and dogs of all sizes, breeds and temperaments.

　　Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 8 hours.

　　Promote a safe and productive work environment for all Team Members, customers, vendors and adhere to Company safety training and guidelines.

　　Working Conditions

　　Working environment is favorable, generally working inside with moderate noise.

　　Exposure to sharp grooming instruments, perfumed shampoos and soaps, pets, and pet waste.

　　Exposure to wet conditions, particularly when bathing dogs.

　　Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 8 hours

　　Promote a safe and productive work environment for Team Members and customers and adhere to Company safety training and guidelines

　　Exposure to cats and dogs of all sizes, breeds, and temperaments.

　　Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.) lighting and temperature are adequate.

　　Physical Requirements

　　This position is non-sedentary.

　　It is essential that Team Members have the physical and mental stamina and ability to move throughout the store and outdoor areas quickly and safely.

　　It is essential to operate all equipment related to their job duties efficiently, safely, properly and accurately; and to provide the highest level of customer service.

　　Team members must have the physical and mental ability to perform all of the following tasks (with or without reasonable accommodation):

　　Ability to move and transfer live animals, equipment, and merchandise weighing up to 50 pounds.

　　Ability to stand and maintain a stationary position for up to 8 hours while grooming animals.

　　Ability to frequently move for 4-8 hours per day around the salon to groom animals, clean, and maintain the salon.

　　Ability to utilize grooming instruments including shears and dryers.

　　Ability to occasionally lift or reach merchandise overhead.

　　Ability to bend, kneel, and squat frequently to position oneself to groom animals, clean shelves, and stock merchandise and equipment.

　　Ability to constantly operate store equipment such as computer, cash register, and other store equipment.

　　Ability to read, write, and count accurately to complete all documentation.

　　Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers.

　　Ability to successfully complete all required training.

　　Disclaimer

　　This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/her supervisor.

　　ALREADY A TEAM MEMBER?

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　　CONNECTION

　　Our Mission and Values are more than just words on the wall - they’re the one constant in an ever-changing environment and the bedrock on which we build our culture. They're the core of who we are and the foundation of every decision we make. It’s not just what we do that sets us apart, but how we do it.

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　　EMPOWERMENT

　　We believe in managing your time for business and personal success, which is why we empower our Team Members to lead balanced lives through our benefits total rewards offerings. fot full-time and eligible part-time TSC and Petsense Team Members. We care about what you care about!

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　　OPPORTUNITY

　　A lot of care goes into providing legendary service at Tractor Supply Company, which is why our Team Members are our top priority. Want a career with a clear path for growth? Your Opportunity is Out Here at Tractor Supply and Petsense.

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