Are you excited about building a game changing customer experience strategy team? Obsessed with helping customers and partners run their business on Azure? Do you want to be part of an engineering team with a start-up mindset focused on accelerating customers on Azure? If so, keep reading!

　　FastTrack for Azure (FTA) is the customer experience engineering program, part of Azure Customer Experience (CXP) Organization, focused on helping customers onboard to Azure, getting them on track to “build it right, architect it right, the first time”. Through that process, FTA drives overall product adoptability and improves end to end customer experience.

　　Our Engineers are the face of Azure and provide the technical support needed to successfully land customer solutions in Azure. We support the customers in all aspects of onboarding their planned workload to production by getting them on the right track by landing completed architectures, supporting their build on Azure, enabling them to move to production, and assisting in the delivery of resiliency. FTA takes a solution-centric approach and provides customers with Engineering resources, best practices, tools and resources that enable their business workloads on Azure.

　　We are looking for a leader who will lead our dynamic Program Management team, globally. This is a unique opportunity to bring your leadership experience and technical talent to directly influence the reliability and issue resolution of our products with product engineering on Azure and our entire MS customer experience (CX).

　　As the Global Program Manager, FastTrack, you will be a strategic leader who thrives on new challenges and possesses an entrepreneurial spirit. You are an adaptive leader and have cross-organizational collaboration, ability to drive impact through influence, relationship building and executive engagement skills. You will work closely with our product and sales teams, along with our CXP leadership team.

　　As a people manager, you will attract and develop a high performing team and be responsible for partnering with leaders across Azure platform to enable high-performing teams to drive customer projects while delivering a phenomenal customer experience.

　　Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

　　In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

　　Responsibilities

　　Areas of Responsibility will include:

　　Serve as a Global leader within FTA, driving all 3 channels of project engagement (mainstream, adoptability, and post incident management), with our customers, field sales, partner community, and peer engineering groups.

　　Lead a diverse team with capabilities to oversee our global teams’ customer journey and learnings. The team will land a unified view of deep engineering learnings based on our global engineering teams’ insights into customer deliveries to drive product improvements.

　　Create new processes and systems to enable centralized analysis of our customer-based learning, technical findings and patterns and practices (PNP) that will accelerate our engineering team’s product development and ultimately drive adoptability and customer resiliency.

　　Create an inclusive work environment where every employee can effectively engage and wants to be part of the team driving customer experience.

　　Serve as the voice of the customer, sharing success stories across the Azure community and monitoring opportunities to drive impact in emerging areas across the cloud.

　　Provide ongoing feedback that helps your direct reports improve their performance, develop skills, and support their career aspirations as well as improve the overall program’s performance.

　　Coach and mentor others in planning, organizing, and coordinating work.

　　Maintain effective working relationships with stakeholders across engineering, sales, services, and partner teams.

　　Other

　　Embody our culture and values

　　Qualifications

　　Required/Minimum Qualifications

　　Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 8+ years experience in engineering, product/technical program management, data analysis, or product development

　　OR equivalent experience.

　　Other Requirements:

　　Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

　　Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

　　Additional or Preferred Qualifications

　　Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 15+ years experience in engineering, product/technical program management, data analysis, or product development

　　OR equivalent experience.

　　5+ years people management experience.

　　12+ years Azure software industry experience, preferably driving large software engineering projects.

　　Deep understanding of Azure cloud architecture and ability to prioritize and communicate detailed technical designs and product recommendations within a product engineering team. Previous software engineering and architectural design work is desired.

　　Ability to leverage advanced program design, customer experience and journey mapping.

　　Collaborate on complex multi-faceted programs within a Global organization.

　　Track record of problem-solving ranging from conceptualization to implementation.

　　Experience managing service and customer domain life cycle initiatives.

　　Experienced people manager with Executive presence and ability to influence at all levels of the organization.

　　Assembling, leading, and working within cross-functional groups and matrixed team environments

　　Keen communication skills to effectively drive recommendations and land priorities across customers, partners, senior executives and across organizational boundaries.

　　Effective customer service skills, ability to handle difficult and sensitive situations involving the most critical customer situations; to lead projects and to motivate others.

　　Dealing with ambiguity: ability to take the initiative and work in a fast-paced environment while balancing multiple demands and shifting priorities.

　　Experience with managing program performance.

　　Stakeholder management.

　　Consulting and/or Delivery experience a plus.

　　Customer Experience Program Mgmt M6 - The typical base pay range for this role across the U.S. is USD $158,500 - $276,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $202,800 - $304,200 per year.

　　Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

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　　Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .