Key Responsibilities

　　Develop new procedures and Best Known Methods (BKMs) to service new products. Contribute to the FMECA process.

　　Participate in or own first chamber Build & Test in Apps lab. Solve issues, or work with Engineering to address issues identified. Work with Manufacturing to develop procedures and participate (if required) on New Product final test

　　Partner with Quality & Reliability (Q&R) group to review and address Top Field Issues. Participate in or own CAPA process. Conduct or facilitate Failure Analysis (FA) if needed

　　Develop and document procedures to install (start-up), retrofit and maintain the product (Technical Product Manuals)

　　Develop new procedures, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs) and troubleshooting guides as required

　　Collect process and qualification data to create product Best Known Methods (BKMs)

　　Develop initial training package for new products and work with Global Technical Training (GTT) to develop training class. Train Customer Engineers (CEs), Process Engineers (PSEs) and Technical Product Support (TPS) assigned to customers who will receive ELS Shipments, prior to shipping

　　Identify new parts that require to be stocked by AGS and work with them to ensure parts are stocked in correct locations

　　Functional Knowledge

　　Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplinesBusiness Expertise

　　Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the marketLeadership

　　Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirementsProblem Solving

　　Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of informationImpact

　　Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policiesInterpersonal Skills

　　Explains difficult or sensitive information; works to build consensusQualifications

　　Education:

　　Bachelor's Degree

　　Skills:

　　Certifications:

　　Languages:

　　Years of Experience:

　　4 - 7 Years

　　Work Experience:

　　Additional Information

　　Time Type:

　　Full time

　　Employee Type:

　　Assignee / Regular

　　Travel:

　　Yes, 50% of the Time

　　Relocation Eligible:

　　Yes

　　Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.