CWTisone of the world's leading digital travel management companiesand asa Business-to-Business-for-Employees (B2B4E) travel management platform, companies and governments rely on us to keep their people connected – anywhere, anytime, anyhow – and across six continents, we provide their employees with innovative technology and an efficient, safe and secure travel experience.

　　Joining us means being part of a market-leading global company, working in a collaborative, multi-cultural and entrepreneurial environment.

　　_Position overview_

　　Strategic ownership of operational aspects of customer programs. As a member of the customer account team, this customer contracted role will evaluate, design, and deliver operational solutions to complement and align with customer strategic initiatives. Key liaison to local operations teams.

　　_Position Description_

　　· Guide consistency of training, operational procedures, and processes around the globe for client specific needs. Ensure accurate client travel policy interpretation and implementation

　　· Facilitates consistent customer experience and client services globally

　　· Foster operational unity, better alignment with operations owners & client Travel Managers in all geographies

　　· Follow established and well-management scorecards (as consistent with client contractual customer metrics, client service level monitoring & analysis, measure of success, etc.)

　　· Leads operational projects, consult, analyze and identify training needs, make recommendations to operational owners. Consulting internally and externally on best options to support client business controls and initiatives.

　　· Formalize and own client service strategy and process maps//

　　· Consulting on best practices that could benefit client service profile (Customer Success Best Practice application)

　　· Coordinates with Technical Resources to ensure global technologies are streamlined and consistent with offline teams

　　· Makes proactive recommendations to operational processes, product, and service improvements

　　· Manage benefit/effectiveness of business initiative

　　Other Duties as Required

　　#Li-remote

　　_Position Requirements_

　　__Experience & Education://

　　· English fluent both written and oral

　　· 5 years proven experience in global service industry; travel operations experience benefit

　　· 5 years’ experience in customer management

　　· Familiar with CWT Processes and Tools

　　· Proven ability to support multinational/global environment

　　· Ability to build and present a business plan to internal and external stakeholders

　　· Advance writing skills which adapt to audience; front line teams to internal/external senior leaders

　　· Efficiency in MS products; Word, Excel, PowerPoint, OneNote

　　· Consultative based approach

　　· Analytical and strategic skills

　　· GDS knowledge (Sabre, Amadeus)

　　Additional qualifications that benefit this role:

　　· Project Management skills

　　· Lean Six Sigma

　　· Bilingual

　　Additional Technical Qualifications that would benefit this role:

　　· Online Booking Tool Knowledge

　　· Spotnana Knowledge

　　CWTis committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

　　CWTalso offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to [email protected]. In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying.

　　Job: *Process Improvement

　　Organization: *TX_Global Operations (Exec)

　　Title: Global Process Documentation & Standards Manager

　　Location: **

　　Requisition ID: 2400001G