We’re C.H. Robinson, one of the world’s largest logistics platforms and we're looking for our next Global Forwarding Agent. Is that you? Are you detail-oriented, service-savvy and a problem-solver? If so, this might be the perfect role for you. As a Global Forwarding Agent, you will be your customers’ primary contact responsible for managing and operating the shipment lifecycle of their global freight.

　　A successful Global Forwarding Agent thrives in a lightning-fast environment, finding swift resolutions to transportation and documentation problems. You’ll be very hands-on with your customers, working closely with them from the start of the shipment process. We offer a dynamic, industry-leading training program that jumpstarts your knowledge of C.H. Robinson and our systems and processes. You will come out of this experience ready to be part of a high-performing team. Our successful Global Forwarding Agents go on to expand their careers with C.H. Robinson in Operations, Sales, or Account Management.

　　If this all sounds good, let’s talk more about what you’ll be working on.

　　Responsibilities:

　　Maintain Operational Excellence:

　　Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo.

　　Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.

　　Coordinate tasks on the shipments to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.

　　Facilitate Relationships:

　　Collaborate with our international team members and third-party agents to ensure efficiency, excellent customer service and creative problem resolution.

　　Build great relationships with customers, responding timely and following up on issue resolution

　　Provide reporting and documentation support to internal and external customers.

　　Participate in customer business reviews.

　　Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.

　　Required Qualifications:

　　Minimum of 1 year of Global Forwarding experience

　　Fluent in English

　　Preferred Qualifications:

　　Values a diverse and inclusive work environment

　　Proficient in Microsoft Office Suite of programs

　　Excellent communication, prioritization, and multi-tasking skills

　　Proven track record of strong customer service skills, interacting with customers and being client focused

　　Excellent follow up with customers and the network

　　Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs

　　High level of attention to detail

　　Ability to work in a fast-paced and deadline-driven environment

　　Bachelor’s degree

　　If this sounds like the job for you, let's talk! We can't wait to hear from you!

　　Questioning if you meet the mark? Studies have shown that women and people of color may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

　　Why Do You Belong at C.H. Robinson?

　　Standing out among the world’s largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world’s economy. With 20 million shipments annually for 100,000 customers, and millions of dollars contributed to support causes that matter to us, our people and technology literally move the world.

　　As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World’s Most Admired Companies 2023. Headquartered in Eden Prairie, Minnesota, we are proud to be certified as a Great Place to Work 2023 - 2024 by the Great Place to Work Institute. And we’re not stopping there… Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.