Global ER Reporting Analyst

　　Austin,Texas,United States

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　　Summary

　　Posted:Jan 18, 2024

　　Weekly Hours: 40

　　Role Number: 200533289

　　Corporate Executive Relations (ER) is the essential link between Apple customers and Apple's Executive Team, Public Relations, Investor Relations, Apple Legal, and the VP of AppleCare in solving complex, sensitive issues. The Executive Relations Operations team plays a critical role in supporting the worldwide ER teams to deliver the highest levels of Customer Satisfaction and Quality. The team is responsible for, policies and procedures, tools, training, reporting, projects/programs, and building best practices. The primary responsibilities of the Corporate ER Reporting Analyst include performing data analysis, responding to ad-hoc data requests, identifying business trends and bring emerging issues to the attention of ER leadership. This position requires the ability to communicate and interact with multiple levels of management and cross-functional groups. The candidate must possess the ability to work with Retail ER Managers and businesses remotely and globally. To be successful in the role, the candidate must have extensive knowledge of Apple’s tools, standard operating procedures and Retail ER procedures.

　　Key Qualifications

　　5+ years in Apple Corporate Executive Relations

　　2+ years in a Reporting and Analysis role

　　Highly proficient in data analytics, summary statistics, and principles of descriptive analysis, including advanced Tableau development

　　Strong intuition for business with the ability to prioritize and manage the needs of multiple partners

　　Excellent communication and presentation skills, both written and verbal, to a wide range of teams with the ability to adjust communication for the intended audience/partners

　　Comfortable shifting between strategic and tactical capabilities as defined by the needs of each communication or project/program

　　Customer focused with ability to work effectively and independently in a high-stress and fast-paced work environment

　　Ability to support projects, prioritize workload, eliminate roadblocks and meet deadlines and timelines

　　Proven cross-functional experience with the ability to work as part of a distributed team

　　Innovative and creative in approaches to content management and global communications

　　Demonstrates the ability to understand and explain complex business processes, systems, and tools

　　Strong working global knowledge of Retail systems and processes

　　Makes space to listen, learn, and amplify diverse perspectives and experiences

　　Actively seeks out opportunities to champion and celebrate inclusion and diversity

　　Description

　　Communicates with leadership on escalation and data trends, process changes, and potential risks to allow management to make well-informed decisions for the organization. Incorporates customer satisfaction into all project activities with the goal of improving the overall experience through effective project management. Meets commitments and resolves open action items, promptly communicating changes in scope. Uses data analysis to support conclusions and decisions. Anticipates and adjusts for problems, risks, and roadblocks without impacting deliverables. Measures performance against goals, evaluates results, and holds self and others accountable. Be an influencer of positive change and be a champion for driving innovative ideas within the organization. Partner well within the ER Operations organization by backing up your peers doing dissimilar work.

　　Education & Experience

　　Bachelor's degree or 5-7 years customer support experience

　　Additional Requirements

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　　Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race,color,religion,sex,sexual orientation,gender identity,national origin,disability,Veteran status,or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .

　　Apple will not discriminate or retaliate against applicants who inquire about,disclose,or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) .

　　Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco,review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area.

　　Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) .

　　Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .