Willis Towers Watson Global Finance Operations (GFO) is a stand-alone internal organization within WTW whose goal is to be the trusted partner for Finance services, delivered through high-quality, cost-effective global processes that consistently meet the needs of the business. GFO cultivates a customer-first service culture and a culture of respect and opportunities for its associates, of which each employee is expected to promote.

　　The Role

　　As an AR Commission Analyst you will be responsible for supporting the H&B, TAS and GSS LOB’s with the processing of the specialized commission programs offered and ensuring that revenue is recognized according to policies.

　　Performance Objectives:

　　Excellence

　　· Provide support to consultants for the end-to-end commission application process as it pertains to the Specialized Referral programs offered to clients.

　　· Prepare the monthly OMI submission requests for the Specialized Referral programs, assuring accurate revenue recognition (e.g. in accordance with the contracts, in the right accounting periods, to the correct GL accounts, offices, practices, etc.)

　　· Process all complex Commission/Override chargebacks submitted by carriers. Completing the necessary research and reconciliation to assure accurate un-application of receipts and write off request submissions. Coordinate these efforts between the business, collections and cash application teams prior to action.

　　· Collaborate with the H&B Compliance team on verification of Licensing, ERISA regulations, client set up and general compliance of rules prior to starting programs, adding new clients or movement of funds between legacy entities.

　　· Monthly bank reconciliation response for the US and Canada commission accounts.

　　· Process all miscellaneous payments received in the Philadelphia office for multiple bank accounts for both legacy group’s accounts. This includes research of correct g/l codes and preparing the daily report to Manila cash team detailing the coding of the payments for correct application in Oracle.

　　· Respond to and investigate/resolve commission application inquiries from various business teams, Accounting, or Legacy entities.

　　· Successfully handle most non-routine issues, and escalate to management issues that cannot be resolved

　　· Ensure all work is performed in accordance with targets

　　· Plan and organize work so that Service Level Agreement objectives are realized

　　· Perform reconciliations and analyses in support of month-end close

　　· Participate in testing new system functionality and tools

　　· Contribute ideas and actions towards the continuous improvement of processes within area of influence

　　· Understand and apply Willis Towers Watson’s commission processes, policies, procedures and internal control standards

　　People

　　· Work effectively to positively impact the team dynamic

　　· Make strong contributions to the productivity of the team

　　· Interface with other WTW teams to ensure compliance with cross-team responsibilities

　　· Recognize and communicate potential issues to team leader as appropriate; suggest viable solutions for improvement

　　The Requirements

　　· 2+ years experience working in Accounts Receivable, preferably with ERISA knowledge and commission compliance experience

　　· Oracle (or other ERP platform) Project Accounting, Accounts Receivable experience

　　· Experience in shared services/internal service delivery role desirable

　　· Understanding of accounting processes

　　· Skilled in customer service interactions/ability to communicate with professional image/customer-focused mindset through various channels (e.g. phone, e-mail, etc.)

　　· Being adaptable to learn new processes, concepts, and skills

　　· Ability to interpret and analyze financial data

　　· Good data entry skills

　　· Ability to pay attention to detail

　　· Ability to resolve exceptions and disputes

　　· Ability to work well under pressure and meet deadlines

　　· Demonstrate high degree of interpersonal, coaching facilitation and negotiating skills

　　· Ability to work in a team as well as independently

　　· Excellent verbal and written communication skills

　　· Ability to be flexible with position duties and scope of work

　　· Strong knowledge of MS Excel

　　· Proficiency in MS Word, Access, and PowerPoint

　　· Associate’s degree or higher in Accounting

　　WTW is an Equal Opportunity Employer