Description:

　　Dream Downtown - A Boutique New York City Hotel with an emphasis on service and after – dark possibilities.

　　Fronted by an ocean liner-inspired stainless-steel façade and riddled with porthole windows, the grand exterior of Dream Downtown hails its 1960s role as the National Maritime Union headquarters. Inside, it’s the stuff of reveries – a lobby that seems to buzz with energy as if alive on its own; a glass-bottomed swimming pool floating in the ceiling high above; pockets of guests and locals alike catching up over cocktails or being mesmerized by their gadgets. This is your dream.

　　As much a place to play as it is to stay, our downtown hotel offers everything today’s urban traveler seeks for buttoning down, loosening up, or a little of both: 314 loft-style guest rooms and suites, luxurious amenities, unique event spaces and a friendly (if slightly overeager-to-please) staff that knows the ins and outs of everything NYC. Plus, all the dining and nightlife you could ask for, built right in.

　　Grounded in our Purpose to “care for People so they can be their Best,” a Hyatt General Manager is responsible for bringing this Purpose to life through the execution and delivery of the Hyatt brand and brand experiences across all stakeholders: guests, colleagues, customers, owners, and communities.

　　With passion, care, and a strong work ethic, Hyatt General Managers actively and consistently engage all stakeholders to listen, learn, and lead a diverse team focused on building brand loyalty and cultivating positive guest experiences.

　　This Position Overview is designed to provide transparency into the role and encourage development and career planning for those pursuing a career as a General Manager.

　　Hyatt General Managers are the embodiment of the Hyatt brand experience and culture as it relates to customers, guests, colleagues, and owners. Hyatt General Managers are accountable to:

　　Oversee the overallstrategy,performanceand profitability of the property: ensuring that it isoperatingwith excellence.

　　Align with Hyatt’s core values tomaximize revenue and profit opportunitiesandensurethe efficient and effective management of the property asset.

　　With integrity and in alignment with our LeadershipExpectations,leada diverse teamtobuildthe trust of others in all interactions and cultivate a positiveguestand colleagueexperience.

　　Continuously find ways to improve all areas of the property and remain flexible in rapidly changing environments.

　　Bring Hyatt’s values to lifefor the benefit of colleagues, guests,customersand ownersbydemonstratingexcellence in all aspects of the guest experience and overall performance of the hotel.

　　Operations & Business Acumen

　　Effectively manage owners’ assets with an on-going focus on maximizing returns andidentifyingthe value proposition that Hyatt delivers as a management company.

　　Develop, execute, and evolve a multi-year property level business strategy with focus on brand positioning.

　　Maintain and build a positive and effective relationship with the property ownership on behalf of Hyatt.

　　Understand andutilizedata insights to inform strong business cases for decisions.

　　Understand property financials, including departmental P&Ls andprovideoversight of ongoing financial reporting, forecasting, and planning.

　　Challenge and improve current practices and environment to meet the qualityexpectationof guests and customers.

　　Optimize the overall sales and revenue management strategy to capture growth and deliver long term profitability.

　　Maintain a pristine and well-maintained facilitytopreserve ownership’s asset value.

　　Lead the capital planning process andutilizationof the owner’s capital to fund property improvements over time.

　　Embrace technology and digital initiatives to drive property performance and connectivity to guests and colleagues.

　　Ensure the safety of colleagues & guests.

　　Ensure property operations, guest service, and commercial offerings are aligned to the brand.

　　Practice and promote environmental sustainability.

　　Experiment to Improve

　　Balance the needs and support of the property’s leaders, colleagues, guests, customers, owners, and community reputation.

　　Adapt to a changing world and envision new possibilities for generating profit and revenue growth.

　　Exhibit sound judgement and decision making.

　　Use data in day-to-day problem solving to address underperformance, test ideas, learn and accurately measure impact.

　　Balance the efficiency of existing practices with the need to adapt; focus energy to drive change in places where there will be ameaningfulfinancial, operational, colleague, or customer experience impact

　　Approach challenges or new opportunities with a test and learn mindset.

　　Drive for Impact

　　Articulate a clear, consistent, and effective message when communicating with diverse audiences.

　　Execute a strategic vision through property leaders to drive daily tactics and execution.

　　Partner with the property’s leadership team to build accountability and achieve shared success.

　　Fixsystems and processesthataren’tworking wellquickly andeliminatebarriers to delivering a seamless and caring experience to guests,members, andcustomers.

　　Build a collaborative environment with cross-functional communication and engagement to drive the business forward.

　　Plan and lead in a proactive way, even if situations areambiguous, stressful, or unexpected situations.

　　Develop Diverse Talent

　　Execute Hyatt’s talent agenda and processes torecruit, hire, develop,retain, and motivate an inclusive and diverse workforce.

　　Support colleagues in understanding their role as brand ambassadors so they can deliver authentic and caring service to customers and guests.

　　Delegate skillfullyand allow others to develop alternative ways of accomplishing work.

　　Coach, mentor,and develop futureleadersfor Hyatt.

　　Find targeted development assignments for promising talent, including opportunities that cross functional boundaries.

　　Serve as a leader in the community by engaging and collaborating with local business partners whilemaintaininga positive brand reputation.

　　Build a diverse talent pipeline.

　　Measure and improve colleague engagement.

　　Champion s Hyatt’s Purpose & Culture

　　Promote and role model Hyatt`s values (empathy, integrity, respect, inclusion, experimentation, and wellbeing).

　　Truly listen to others (both colleagues and guests), imagine their experience with empathy, and respond with compassion.

　　Cultivate an inclusive workplace rooted in fairness and respect where all colleagues feel valued for who they are and are encouraged to activelyparticipatein their property’s culture and success.

　　Help colleagues and people leaders balance competing demands and prioritizeself careso they can be their best selves.

　　Be open and honest and treat others with appreciation.

　　Demonstrate open-mindedness and embrace different perspectives.

　　Maintain the highest level of ethical conduct as expected by all stakeholders.

　　Qualifications:

　　Prior “Lifestyle” brand experience preferred.

　　Prior NYC hotel management experience preferred.

　　Minimum of 2 years’ experience in leading in a union environment preferred.

　　Minimum of 10 years progressive experience in 4- or 5-star hotel, with a minimum of 5 years in a leadership role.

　　Savvy in crafting and driving creative programming, branding, and marketing strategies.

　　Demonstrated business acumen and forward-thinking approach to financial initiatives, seasonal scheduling efficiencies, short- and long-term goal planning, budgeting, forecasting and profit/loss analysis, capital projects, and facilities management.

　　Possess a lead-from-the-front mentality, constantly staying engaged with his/her team, serving as ambassador to the property and brand.

　　Excellent interpersonal skills, with the ability to establish and maintain positive relationships with: Ownership; Corporate; hotel’s management, employees, clients, and vendors; and the community.

　　Ability to communicate effectively and calmly handle challenges in the workplace, proposing corrective solutions when identifying challenges.

　　Ability to effectively and confidently present financials and other presentations in both oral and written form.

　　· Ability to work flexible schedules and be present as required by business demand levels.

　　Wage Information

　　The starting salary range for this position is $250,000-$300,000.

　　Primary Location: US-NY-New York City

　　Organization: Dream Downtown

　　Pay Basis: Yearly

　　Job Level: Full-time

　　Job: Property Management

　　Req ID: NEW012476

　　Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.